Pros: Booked off kayak and was a great deal, brand new car with 153 miles, cute little white Kia
Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!
Dec 7 2015
Pros: low rental price and in terminal pick up
Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget
Jan 4 2016
Found the car cheaper here than anywhere
Pros: Great value with car very comfortable.
Jun 13 2016
Haven't rented a car in decades...
Pros: I liked the car I received instead of the Ford Focus I had reserved months in advance.
Cons: Grand Rapids: The agent spoke so fast I didn't know what I was getting or what was optional. I didn't understand the prepaid fuel option, but chose it anyway.
Jul 24 2016
Pros: All good and smooth returning the car
Sep 12 2016
Cons: Hard to find drop off box for keys at 5 am
Nov 28 2016
Cons: Ignored agreement with you
Dec 30 2016
Bill not in line with rental agreement/Kayak price
Cons: If Kayak is going to advertise a price for Budget, it should align with the final price. I have sent an email to the Budget service since the final cost was almost 2x what was quoted when I made the reservation on Kayak.
I don't have any explanation from Budget yet on why they charged as much as they did - the line rep at GRR did not offer any explanation and the final bill he printed had no detail.
Apr 4 2017
Budget does not stand behind their cars
Cons: I rented luxury vehicle. Power outlets did not work so I could not charge my cell phone. Phone died, which meant no GPS. As a result, I got lost and an 8 hour drive took 12 hours. Budget refused to refund any of the money I paid to rent the luxury vehicle. Will never rent from Budget again!!!
Jun 16 2017
Walked away from their couter (Detroit airport)
Cons: Waited for the shuttle for 45 minutes. When they took me to the counter, there was a line of about 30 people, and there was only one person at the counter. at this point I decided to walked away. I walker over to the Alamo counter and rented a car, no lines, and no wait.
Pros: Great customer service and quick rental process. I got an upgrade and didn't even have to ask for it. They also did a price match and reduction for the second week when I showed them a lower rate online.
Cons: More open hours at the rental site. They open at 8:00am. I had to be to work at 8:00am and they close at 12:00 noon on Saturdayvsnd are not open on Sunday.
Sep 13 2016
Cons: When I arrived at the Grand Rapids airport from my flight I was told that the vehicle was not available at the airport location. I was told that the car and rate was for a distant location in the Grand Rapids region. I was up-charged an additional about $100 for a two day compact rental because Enterprise would not honor the online price from Kayak.
I felt that this was a "bait and switch" tactic by Enterprise and exploited the consumer.