Reviews for Enterprise in Halifax
- All reviews 100%
Based on 51 reviews
May 24 2017
Pros: We had erroneously booked at the in-city locale, rather than airport. The counter-person smoothly moved us into another vehicle, larger actually, at no additional cost. New cat, too.
Cons: The Mitsubishi Lancer is very noisy, even if new.
Dec 24 2016
Friendly service and straight to the point
Pros: -good customer service -after hours key drop -free upgrade to better car -no trying to upsell
Cons: - the car was a 2017 model- not a bad thing at all, I just had to figure out how to work all the fancy things.. I shouldn't have a problem with this being as young as I am!
Nov 1 2016
Pros: They were very efficient and courteous.
Nov 1 2016
Pros: Customer service at this branch was great
Oct 27 2016
The young driver taxes
Pros: The location was great in all
Cons: The young driver taxes.
Oct 16 2016
Pros: Smooth check out and in. Price was great and staff were friendly and kind.
Cons: There was no vehicle check after return the car. I returned it with no damage, but wanted to check while I was there.
Oct 15 2016
Personnel were helpful & considerate
Pros: Transferred our reservation from another site. Also drove us back to the cruise terminal entrance. Thanks for great service!
Oct 8 2016
Pros: staff were pleasant and accommodating. car was a very nice and smooth ride
Cons: The car had not been cleaned before pick up. The High beam switch did not work.
Oct 4 2016
Pros: Clean car and first class service. Good value. What more could you ask?
Oct 3 2016
They took good care of us
Pros: They did everything we needed. Great service.
Cons: They closed before we arrived by train and we were stranded. A couple of locals gave us a ride. People are so nice and kind there.
Oct 3 2016
went back to Enterprise for the value
Pros: Friendly people and excellent service. In the last 18 months, this was my third rental. We got a free upgrade and given 2 choices of vehicles, SUV, Minivan and a car. Very happy
Sep 26 2016
Cons: My only complaint is person checking the car said there was Satellite Radio so we did not bring an aux cord.....but there was not.
Sep 24 2016
Cons: We requested an Altima type full size car. The car we were given was a Scion. Although it seemed fairly good sized we thought is might have been all they had at the time and maybe a lesser grade. It was a funky looking car with almost 47,000. We have never had a rental car with that many miles. When we returned the car and inquired about the "grade" of car the agent said that he would do whatever it took to make us happy. We weren't upset just wondered if this was the grade of car we requested. He actually said it was a "special" and an upgrade. We didn't pursue the issue. The car worked fine and we definitely could pick it out in a parking lot!
Sep 24 2016
Pros: Good car and generally good service, good price
Cons: Were not informed about complimentary pick up/drop off and drop off was going to take a long time so we had to skip it.
Sep 23 2016
Pros: They gave us a ride to the airport and didn't charge us the extra fifty dollars for being two hours late (please be on time). They were simply excellent on their customer service. I always felt well taken care of, but I imagine it varies Enterprise to Enterprise as each location is different.
Cons: The contract was a little long yet still unclear about what constitutes damage even though in person they assure you the car is undamaged because the dents are below a certain arbitrary size and the scratches are less than an arbitrary length (none of this is documented in paper though). On the plus side, I never had any problems with them claiming that I had damaged the car.
Sep 15 2016
Pros: The car and the rate were excellent. Much cheaper than renting at the airport. Good service. I'll be back!
Cons: There was a bit of headache to get between the airport and the rental office, but well worth the hassle.
Sep 15 2016
Pros: Everything was great. Upgraded us without us asking. Superfriendly. Very accommodating. Thank you enterprise!
Sep 9 2016
Pros: Not much
Cons: That my reservation was at a remote location almost 40 minutes from the airport, and they didn't offer a shuttle. Or the fact that the facility closed at 2 pm on a Saturday. Seriously? Awful, just awful.
Sep 6 2016
Cons: Found the customer service to be poor
Sep 5 2016
Pros: Our car that we booked had a cracked windshield and enterprise gave us an upgrade
Cons: No savings for returning car a day early and inconsistent hours at different locations
Sep 1 2016
Pros: Staff at counter very friendly and informative. I was a bit weary about finding where to return car but that was the easy part. Signs marked and easy to find, staff right there to take over. Made things enjoyable. Thanks to all.
Aug 30 2016
Overall a great experience
Pros: New car clean and comfortable.
Aug 18 2016
Friendly and Professional
Pros: I have yet to have a negative experience with Enterprise. The staff is always of the highest quality in customer service: friendly, knowledgable, and willing to go the extra mile to make your rental experience a good one. Halifax Enterprise is no exception. Don't bother with the "other guys". Go with Enterprise. They will pick you up and drop you off at home!
Aug 14 2016
Pros: I got upgraded to a Mazda 5 which came in very handy as my daughter was moving that week. Staff was great during pick up and return. Overall a great experience.
Jul 29 2016
I love Enterprise
Pros: I liked everything about this rental. The staff at both the Kempt Road location in Halifax, and the Airport location were kind and accommodating. Between calling in advance to ask for certain favours, to needing help on the road, the staff were always happy to help. I wish that I could remember all of the names of the countless staff that helped me over the phone and in person, but the only two names I can recall are Chance and Lily. So thank so you much Chance, Lily..et all.
Jul 25 2016
Poor customer service
Cons: Cancelled after calling twice for information and each time was given incomplete and differing answers.
Apr 30 2016
Pros: nothing at all
Cons: The Etnerprice and Kayak have to explain clearly that people under 25 can not rent a truck from Enterprice before making the reservation .. i had to look in a different company that provide a truck for customers under 25 years old. Also, they waist my time which I lost some money due to the confusing from Kayak and Enterprice (time is money). I am not going to deal with Kayak and Enterprice anymore.. It was the first and last time. good job both of you ^_^
Dec 1 2015
Pros: Staff was so friendly, great experience! Will defiantly be renting from enterprise again!