Pros: The price ended up being cheaper than the quote online which I was happy about.
Cons: They seemed very unorganized; weren't sure about details on the cars, lost a pair of keys for one of the cars, hadn't cleaned the rental because it was "Monday" (whatever that means). The car didn't have any gas which was slightly inconvenient, and smelled like smoke. Gross.
Sep 7 2016
couldn't turn the car in early
Cons: We wanted to return the car late Saturday but because they are closed on Sunday and Labor day we had to wait until Tuesday.
That was $ 45 wasted.
Oct 8 2016
Pros: Very professional, friendly and courteous.
Oct 18 2016
Pros: Everything customer service to price .. im all in with enterprise
Oct 28 2016
Had issues but Manager made it right
Pros: Customer responsiveness to issue and instant response. Good job.
Cons: Car wasn't cleaned properly creating poor visibility.
Cons: Booked car well in advance. Turned up and was told we don't have a car for you. Never use this office again. Totally hopeless.
Apr 23 2017
Pros: Everyone was super friendly from pick up to drop off. The car was very nice and drove quite nice. Will definitely be doing business with Avis again!
Jun 26 2017
Dirty dented car
Pros: Windshield and front of van covered with bugs. No walk around of 1st van not done. Right side inaccessible as parked, so I pulled back, parked and walked around and found dent in door. Called office and were unaware. Documented and told that they probably would have blamed me, had I not said anything. Driving van and unable to secure back latch on door, returned and exchanged for second van. 102 degrees and a/c barely works. Makes it tolerable but not functioning like first van
Pros: Pick up and drop off was good. The car was ok (as written on the order)
Cons: First of all the HUGE damage waver fee. Higher than the rental price. Plus 20% fees in a drop off. Plus was charged for extra hour 6% of all the amount. In the end Ive payed 125% more then I expected. In addition the representatives are not friendly. It was looks like they were happy to charge extra.