10.0 ExcellentJun 8 2021
The staff was great!
10.0 ExcellentJan 31 2021
High energy staff, very efficient!
2.0 MediocreMay 27 2020
I wasn’t refunded my money back for services I did not even want!
8.0 ExcellentAug 1 2018
Got a bigger vehicle than reservedGot a big vehicle
2.0 MediocreJul 23 2018
Pick up time was scheduled for when the store was closedNothingI chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.
8.0 ExcellentApr 17 2018
Easy pick up and drop off. Car was clean and in good repair. Booked through internet and price quoted was price I was charged. For the price I would use these guys again.All in all staff were very decent. Don’t have anything negative to say.
2.0 MediocreAug 9 2017
Poor customer service - poor qualityThe location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.
2.0 MediocreJun 3 2017
When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.
6.8 GoodApr 4 2017
Not ready for prime time.Car was fine.I had to wait an hour at the pick up office because the only staffer could not make her computer process my contract nor print it out. She called everyone looking for help and finally her top boss emailed the contract to her and she printed it out. When I brought the car back, they had no plan ho