Pros: Booked off kayak and was a great deal, brand new car with 153 miles, cute little white Kia
Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!
Dec 7 2015
Pros: low rental price and in terminal pick up
Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget
Jan 4 2016
Found the car cheaper here than anywhere
Pros: Great value with car very comfortable.
Jun 13 2016
Haven't rented a car in decades...
Pros: I liked the car I received instead of the Ford Focus I had reserved months in advance.
Cons: Grand Rapids: The agent spoke so fast I didn't know what I was getting or what was optional. I didn't understand the prepaid fuel option, but chose it anyway.
Jul 24 2016
Pros: All good and smooth returning the car
Sep 12 2016
Cons: Hard to find drop off box for keys at 5 am
Nov 28 2016
Cons: Ignored agreement with you
Dec 30 2016
Bill not in line with rental agreement/Kayak price
Cons: If Kayak is going to advertise a price for Budget, it should align with the final price. I have sent an email to the Budget service since the final cost was almost 2x what was quoted when I made the reservation on Kayak.
I don't have any explanation from Budget yet on why they charged as much as they did - the line rep at GRR did not offer any explanation and the final bill he printed had no detail.
Pros: The customer service was awesome. Everyone we talked with was very friendly and helpful.
Cons: The cost could have been a little lower, but the customer service helped make up for it.
Jan 18 2016
Pros: SUV + heated up in 3 minutes:)
Cons: No N E W S directions on car
Jul 6 2016
Ease of access to northern michigan
Pros: Price is fine and airport to airport with no drop off fee great. Agents really pleasant especially the young man in GRR
Cons: Not that dirty but still hadn't been cleaned with dirt from last person's luggage in back. Also last customer only filled the gas until it appeared full but wasn't really full.
Jul 10 2016
Pros: Car was fine. Clean and in good working order. No complaints.
Cons: Price was high.
Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??
Aug 1 2016
Pros: Friendly helpful staff, great car
Cons: No complaints
Dec 24 2016
Pros: Easy pick up and drop off. Beautiful car for intermediate... a Chevy Malibu. Ran great, very clean and in great shape.
Pros: Pickup/Dropoff in Grand Rapids and Chicago were handled by kind service oriented people!
Oct 24 2016
Pros: Was nice that they upgraded for free.
There was a short wait at pick up and the guy working at the National counter had to cover Enterprise as well. I did not think it was a big deal. Maybe that is why they upgraded.
I'm used to driving a Toyota minivan, so it didn't seem spacious to me, though I know it was a good car. So I was happy to be upgraded.
Wish I could have dimmed the navigation system. I felt like I had a flashlight in my eyes at night.
Nov 7 2016
Full Size Fun Size
Pros: The color.
Cons: Given a car that had been driven up from Florida without service. Total monopoly at GRR, two companies split ownership of six agencies. No good luck at this airport. Reserved a full size, but got the basic model Nissan Altima. It had to pair bluetooth with a third party app on the phone, big no-no, didn't have heated seats, and the driving quality was terrible. Car was sluggish to respond to steering, and accelerating felt clear the car had been burned-in it's use down in Florida and up to Michigan where I rented it. Again tho, duopoly controls the rental cars so you can't complain. Avoid this small down airport if you can. Disgraceful.
Jan 31 2017
Over charged $200
Pros: I fortunately was looking at my bank statement earlier than normal and caught the added $200 on my bill. I will always take the time to have them print my receipt when I return the car. I can't trust they will do it correctly
Mar 5 2017
Grand rapids car rental
Pros: Likeed the convenience of being able to get around in my rental car. The customer service was great.
Mar 15 2017
Cons: Cost of car rentals in general and debiting my account for full rate on pick up.close to 80 bucks a day?
Cons: My flight into Grand Rapids (MI) airport was delayed. The Alamo rental desk was abandoned. Thankfully, both Avis and Enterprise stayed to accommodate us late arrivals. The Alamo folks knew we were coming - albeit late - and chose to go home. Won't rent from Alamo again,
Oct 31 2016
Bad USB and No Map
Pros: I liked what the Vehicle was and able to seat.
It did ride comfortably
Cons: I did not like there was Mapping Program.
When I plugged in my into the USB port, for charging or using my GPS on the phone, I had a HUGE problem using anything on the main display. It said USB Error, and the screen kept flashing from one to the other. Once I unplugged it, the radio and other functions would work.
I think either it is a design flaw, or something wrong with the wiring. It was not very easy to use.
I probably will make sure I never get that vehicle again, or at the very least, try out the USB Port, before I leave the Rental Agency.
Feb 20 2017
Pros: The staff were wonderful and he check in and out process was quick.
Cons: The car had a residual smell of a smoker and the windows had a film over them due to the rainex not being buffed out.