Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.
Sep 14 2016
Great price great service
Pros: Once I contacted budget, they were super helpful about making sure I got the car from their downtown location but was able to return it at the airport location without additional cost. Budget, both the local office I went to on Eddy street, and the national location I called when I was fixing my reservation, went above and beyond to make sure I got the best rate and the car and arrangements that I needed.
Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.
Sep 25 2016
Cons: Forced to use a smoking car. Employee at pick up location very rude.
Nov 26 2016
Pros: Good services
Jun 24 2017
Great price, easy transaction
Pros: Helpful but fast and concise staff, upgraded though I was happy with price for original class.
Aug 22 2017
Pros: Was also to promptly drop-off the vehicle
Cons: Didn't appreciate being told, when I mentioned that fact that the USB port didn't charge my phone, that it's not supposed to charge the phone (if it's supposed to do that, then what purpose does it serve?)
Nov 8 2017
Pros: Staff was helpful and nice.
Nov 13 2017
fast, easy rental- friendly staff
Pros: clean car, efficient rental experience. price was not bad given one-way rental
Cons: The cost of renting the car for one week during a time when demand for rental cars typically is relativelt slack.
Sep 27 2016
Cons: Was charged more than $200 over what I was quoted. I will avoid Enterprise and carrentals.com in the future
Oct 11 2016
Cons: 30-minute delay in picking up car
Oct 15 2016
Cons: Our pickup was unexpected because we were at the wrong location. If you fly into Providence, RI, you won't pickup your car at the Providence, RI location. There is a separate location in Warwick, RI that is attached to the airport.
Oct 24 2016
A great experience
Pros: Problem free.Clean and reliable vehicle.Fast and courteous service.Will rent from Enterprise again.
Nov 18 2016
Pros: The service was amazing and the manger was great!
Jan 16 2017
Pros: The customer survive was amazing. Very friendly staff with great professional engagement. The only area of improvement was in car presentation. The vehicle was not externally cleaned well. The detail staff left the entice bottom half of the vehicle dirty. You could actually see where they stopped cleaning. Looked very bad.
Apr 24 2017
Clean, comfortable, resonable price
Pros: All around great experience. Brand new Dodge Grand Caravan. Ran great. Easy pick up and drop off.
Pros: I was impressed with the personnel and the promptness in getting my car. I took the precaution of taking out insurance, and needed a push out of a snowbank, which resulted in some damage. Hertz personnel were utterly cool about it.
Cons: The only thing wrong with the car was the lighted plug. I was unable to charge my phone as I drove.