Cons: they did not have your confirmation emailed to me. said we were never booked! no insuranse paid or any thing!
Nov 6 2017
Great Customer Service
Pros: The car I rented had a warning light on when I went to leave the airport. I brought it back and because of the inconvenience, Hertz upgraded me to more expensive vehicle and were apologetic and accompdatimg.
Jan 4 2016
Pros: Drop off only in Ft. Myers.
Jan 10 2016
Cons: Totally scammed by confusing insurance.
Jan 11 2016
Cons: I rented a midsize they gave me a compact only a 50.00 credit
Apr 14 2016
Pros: Never had rented car before and the process was a breeze. Friendly staff.
Sep 26 2016
Pros: The ease of access to the Hertz counter and cars at the Fort Myers airport.
Cons: No problems
Oct 25 2016
Pros: Airport location
Cons: Attendant at airport, very long wait after our flight, waited for nearly an hour!
Oct 30 2016
Quick and Simple drop off
Pros: Drop off was quick and simple. Thanks.
Nov 6 2016
Cons: Upon returning my car I had to go to the inside counter because my flight was after 7 pm and there were no attendants working. This presented a problem because I had to wait behind other people waiting to get their car. This made for a very anxious time due to my flight. When I finally reached the counter they apologized saying they were short staffed.
Cons: well- last car left on lot-did not notice it had a damaged corner-no one told me.was worried some one had backed in to me -no problem-was previous damage-was told to bring car back with a full tank- no problem-was not told to save the receipt-same problem with the furious couple in front of me- gas charges- car attendants must get a cut. second - my mother collapsed 2 hrs before the return at 11am-although my day ended at 7pm-called the rental number -connected to the philipines-asked for another 24 hrs-was told my rate would increase from 270 dollars to 670 dollars.would now be considered a weekly rental.ok i will return the car and rent another.was given and additional charge because the car was returned a few hrs after the scheduled time- but still within the 24 hr period -crazy or what-i asked the philipine person to schedule a 1 day rental- 170 dollars-forget that-found a 41 dollar rental on the internet- got the second car -everything ok - returned the following day within minutes of the scheduled drop off-with a gas receipt and full tank-attendants said do not a receipt -we can tell if tank is full by starting car. what a bad experience .have always rented from you-without any problems-do you deserve a second chance?
Dec 28 2015
Cons: Car had loud rattle
Car had pronounced vibrations at highway speed
Dec 28 2015
Cons: It was not the truck I expected. It was not comparable to what was advertised. It was the only unit on hand and it could not perform my task. Almost 600.00 for 5.5 days was not a good value as I now had to hire and pay 250.00 to someone to do my work.
Also, on the day that I picked up the unit, it rained previously that day and road spray splashed up from passing vehicles. There wash no solvent in the windshield wash tank so for safety sake I had to get off the next exit and buy a gallon to fill the tank. I won't avoid Thrifty, but I won't recommend either.
Jan 5 2016
Pros: Car had two hundred miles on odometer and operated perfectly for three weeks. Easy pickup and drop off.
Jan 28 2016
Cons: They tell you that when you take rte 75 north from Fort Meyers to Tampa there is approx 70.00 in tolls and for 52.00 you can get a plate pass that allows you to go through the tolls instead of going through the cash booth. There was not one toll on 75 North!!!. i asked for a refund and they told me to read the fine print in the contract. No refunds!! they proceeded to hang up. DO NOT USE THRIFTY!!!
Feb 8 2016
Cons: Did not like the long wait times to talk to a live person on the phone.
Apr 1 2016
Pros: Check in and drop off very efficient. Comfortable car for the money.
Cons: Anything extra was very expensive
Apr 2 2016
look for deals!!
Pros: $86 for five days of full size car! Wow!
Apr 11 2016
Pros: Really affordable rental. I did my homework beforehand, though, so I knew I wouldn't get upsold. I watched a few of the agents try to intimidate people into adding features they didn't need/want.
Apr 15 2016
Cons: Had a long wait, found out we did not need to get the pass he lied to us, am being charged for gas when we returned a full tank.
Had to wait for a car to be ready. Was not good at all.did not get a receipt that we returned car on time, full tank and no damages.
Also signage to return was not clear. Not a good experience.