Cons: they did not have your confirmation emailed to me. said we were never booked! no insuranse paid or any thing!
Nov 6 2017
Great Customer Service
Pros: The car I rented had a warning light on when I went to leave the airport. I brought it back and because of the inconvenience, Hertz upgraded me to more expensive vehicle and were apologetic and accompdatimg.
Jan 4 2016
Pros: Drop off only in Ft. Myers.
Jan 10 2016
Cons: Totally scammed by confusing insurance.
Jan 11 2016
Cons: I rented a midsize they gave me a compact only a 50.00 credit
Apr 14 2016
Pros: Never had rented car before and the process was a breeze. Friendly staff.
Sep 26 2016
Pros: The ease of access to the Hertz counter and cars at the Fort Myers airport.
Cons: No problems
Oct 25 2016
Pros: Airport location
Cons: Attendant at airport, very long wait after our flight, waited for nearly an hour!
Oct 30 2016
Quick and Simple drop off
Pros: Drop off was quick and simple. Thanks.
Nov 6 2016
Cons: Upon returning my car I had to go to the inside counter because my flight was after 7 pm and there were no attendants working. This presented a problem because I had to wait behind other people waiting to get their car. This made for a very anxious time due to my flight. When I finally reached the counter they apologized saying they were short staffed.
Pros: Everything went smooth, check in/check out I had no problems
Oct 27 2016
If I could put a zero I would
Cons: The way the situation was handled. No return phone call in the morning from enterprise telling me if there was a car available or not
Nov 2 2016
Cons: Cost too much for a 4 day rental.
Nov 4 2016
Nov 7 2016
Cons: Smelled like a cigar! In fairness to your people, they offered to change us in to something else, but time did not permit it.
Otherwise, really all was fine. I have now rented 4 or 5 times mostly in Delray Beach or FLL,
Nov 16 2016
Pros: EZ to find the Car Return spot
Cons: Drop off agent's scanner did not work. Had to take my paperwork to a 'booth' to get checked out. The lights were out in the booth, a young lady attempted to help me after I caught her off-guard - she flipped on the lights & began to try processing my paperwork. The computer failed to log in. We together walked to another booth structure & finally finished the transaction. So much for a Speedy event. 1/2 Hr expended.
Nov 26 2016
Pros: It was quick and easy!
Dec 6 2016
As Always... :)
Pros: The crew in Ft. Myers is the BEST......
Start to finish flawless...
Dec 7 2016
Dec 8 2016
Pros: The whole experience was wonderful from check in to drop off.