Pros: Great customer service both on pick up and drop off
Oct 18 2015
Pros: Guys at enterprise were super friendly n was in n out quickly ! Great price n no problems at all...
Jan 10 2016
Pros: the employees was very nice and considerate.it was an all over good experience
Jan 30 2016
Pros: The vehicle was very nice, smooth ride and clean.
Cons: Went to to drop vehicle off at 4pm on Saturday but business was closed. Why would you till someone to drop off vehicle at 4pm if you're closed at 4pm.
Feb 9 2016
Pros: Quick, fast and great upgrade and excellent price
Feb 26 2016
Pros: Everything was great
Cons: Maybe hire some more help for the weekend
Apr 10 2017
Pros: Free upgrade to a truck. Fast friendly service.
Cons: Would not provide ride to/from airport.
Sep 28 2017
Best service I've ever had
Pros: The service couldn't be better. They did everything they could to make me happy--a completely new experience when renting a car. It was also quick in and out. Alexa and the manager (didn't get his name) were great--thank you!
Jan 12 2017
Went out of their way to make certain I was satisf
Pros: Made it clear what I thought and felt mattered. Really appreciated it. Will definitely make them my first stop when looking for a rental! Thank you!
Mar 21 2017
Max was awesome!
Pros: Service and knowing we had someone to call if we had any problems.
Cons: Pick up was sketchy. Dirt lot, given little direction. I had to find the car myself.
Feb 14 2016
Pros: I liked the condition of the car, courtesy of employees, efficiency
Cons: Everything was good
Dec 5 2016
Liked the Mazda 3
Cons: Exterior of car was dirty. Trunk was dirty. Attendant in Largo said I would be charged $30 if I was a minute over the requested drop off time. Crazy since that never happened in 25 years of renting cars for business. So I drove way over the speed limit to get there on time and was 10 mins late and no charge. Fact is the drive could barely be done in the alloyed time since it was a one way from largo to west palm.
Mar 4 2017
Pros: The return was hassle free, no problems. ....
Jul 14 2017
Confused by "customer" service?
Pros: The value deal for the vehicle was great. My fiancé and I enjoyed the infinity Q50 very much. The drop off location at Tampa airport was easy to find, easy to navigate to as well as through. The drop off was very smooth and user friendly.
Cons: They didn't have the vehicle at the pick up location. We made the reservation approximately 35 days ahead of the travel date. Because the price was incredibly lower at an off site location (not at Tampa airport) we decided to pick up from a location close to our destination. We arrived and the vehicle was NOT there. The rep from budget stated that they had already called and that the vehicle might arrive later in the afternoon. It was already 2:00 pm and the office closed at 6;00. The rep put us in an SUV (4 runner) and stated that they would call when the vehicle arrived. We didn't hear anything from the company. The next day several phone calls were placed to the largo budget location and the owner of that location stated that he had called several times and several people (district GM, coorporatre people, even the airport office) to get the vehicle to his location for us. He was unsuccessful in his attempts. I called customer service and the only answer that they gave me was that they would call the largo location and put pressure on the owner. I explained that this had been going on all day and that the owner didn't have the car and that the owner of that location has made several attempts to get a vehicle for us; all of the attempts were unsuccessful and to be honest, the customer services reps (Edward and Robert were useless). At 7:30 that night My fiancé and I drop the 35 miles to Tampa airport to get the vehicle. We had to wait due to traffic going into Tampa. Once there we were told that they might not have the luxury vehicle on site. Amazingly, they pulled the vehicle from the Avis side and we left with the vehicle that we had requested. Bottom line- nice car, easy convenient drop off, customer service was POOR, having to travel 38 miles to get the vehicle was an unexpected hassle and quite frankly obsurd. We would have rented it from the airport but it would have cost an additional $300.00 -$500.00 dollars. Sorry budget, you won't get us as a returning customer.
Aug 1 2016
They did not honor my reservations. There much mor
Pros: Absolutely nothing. It was the worst experience I've ever had with a car rental.
Cons: Absolutely nothing. It was the worst experience I've ever had with a car rental.
Dec 28 2016
NEED Credit card in hand to rent
Cons: Ordered car online sent employee there to pick it up, would not rent to him because he didnt have the credit card even though it was all set up online. Then after trying to set up a bill pay direct to have it charged, closed before we could get the car. Then charged the card anyway.
Jan 16 2017
Car had a flat
Pros: I liked how easy it was to swap out the car with the flat for a different car, but.....
Cons: ...we discovered the flat the morning we were to fly home, and we called the rental place and they weren't very helpful, short of "bring it here to get a different car". The tire was COMPLETELY flat, so we added a little air and crossed our fingers. Luckily we made it.
Mar 28 2017
Pros: Service was prompt, late pickup allowed for me to save paying for a day
Cons: Gave my car type away, had to get one that was smaller than what I reserved
Cons: Windshield was dirty. Looked like it hadn't been washed in a month. Interior dash was disgusting. Luckily I went home to pick up some things so I could clean it before our trip. Trunk was full of sand.
Nov 20 2016
Pros: The pick up and drop off was an easy cab ride from the airport. The value made this extra expense worth while. The service at the office as very good.
Mar 17 2017
Hertz had the car as promised no bs
Pros: The car was clean and ran good, very good gas mileage.
Cons: Had to get a taxi from the airport to Hertz.
Mar 22 2017
Pros: The car was very good on gas
Cons: We had to go back twice because my husband didn't Have my Visa card and that's the one I had used to book online.
Also no one did a walk around the car with me and when I got home there was a dent and a scratch on the passenger door.
The car was dirty and only had only a quarter of a tank of gas. We picked it up in st pete's and dropped it off in Seminole.
There was no one there when we arrived to drop it off and we had to wait for half an hour. We expected better service from Hertz
Pros: Create cleanliness and a well-functioning vehicle
Feb 8 2016
Saved HUNDREDS by renting off-site from the airpor
Pros: Did a little research before making our car rental reservations for a 10 day trip in Florida and saved HUNDREDS of dollars. The Avis (and most other car rental companies) rate for the 10 days with a pick up and drop off at the airport was just over $700 for the full size sedan we needed. However, we reserved a full size sedan at the Avis rental center that was about 3/4 of a mile away from the airport and paid around $360 for the entire 10 days. The $15 (including tip) cab ride over to get the car and then again to return it was worth the savings. The cab was right there when we arrived to return the car and caused us no delays in making our flight. The staff at the "remote" rental site was delightful, helpful and professional. We would definitely do this again. One huge benefit to using KAYAK is that KAYAK showed ALL rentals, not just those available at the airport.
Cons: It was only a slight inconvenience to take a cab to and from the car rental location. We had four people in our party so we were able to drop off some of our party at the airport to check baggage while the other two off us returned the car. Really, we had no complaints and will do this again when the savings are so substantial.