Cons: We didn’t even get to pick up the rental car and were left scrounging for a car to fit 7 at the last minute. We visited the location on the Tuesday before pick up to insure it’ll be a smooth pickup because the vehicle was paid with my credit card but was registered under my boyfriends name. They guy working at Hertz at that time said it would be no problem, I did not need to be present, my boyfriend just needed to fill out a couple of papers on the day of pick up and all set to go. Well Saturday comes around and my boyfriend goes to pick up the car with my credit card in hand just in case they ask for it, and they wouldn’t allow him to pick up the car without me present. The guy who was there Tuesday was denying the fact we were ever there or ever even spoke to him. They wanted me to meet my boyfriend at Hertz, meanwhile I was at work for a 12 hr shift as a cardiac stroke nurse, hence the reason my boyfriend was registered to pick it up. Because I couldn’t make it there, the only option was for my boyfriend to redo the reservation under his name and pay with his card, however, Hertz wouldn’t price match and it would’ve been $250 more than we were paying.
Overall terrible experience. If there policy is that the payment and the registration need to be under the same name, then they shouldn’t allow people to book it otherwise. And they definitely shouldn’t have there employees say it would be no issue when we checked ahead of time that it would be a smooth process.
