Book Budget car rentals in Largo

Confused by "customer" service?

Pros: The value deal for the vehicle was great. My fiancé and I enjoyed the infinity Q50 very much. The drop off location at Tampa airport was easy to find, easy to navigate to as well as through. The drop off was very smooth and user friendly.

Cons: They didn't have the vehicle at the pick up location. We made the reservation approximately 35 days ahead of the travel date. Because the price was incredibly lower at an off site location (not at Tampa airport) we decided to pick up from a location close to our destination. We arrived and the vehicle was NOT there. The rep from budget stated that they had already called and that the vehicle might arrive later in the afternoon. It was already 2:00 pm and the office closed at 6;00. The rep put us in an SUV (4 runner) and stated that they would call when the vehicle arrived. We didn't hear anything from the company. The next day several phone calls were placed to the largo budget location and the owner of that location stated that he had called several times and several people (district GM, coorporatre people, even the airport office) to get the vehicle to his location for us. He was unsuccessful in his attempts. I called customer service and the only answer that they gave me was that they would call the largo location and put pressure on the owner. I explained that this had been going on all day and that the owner didn't have the car and that the owner of that location has made several attempts to get a vehicle for us; all of the attempts were unsuccessful and to be honest, the customer services reps (Edward and Robert were useless). At 7:30 that night My fiancé and I drop the 35 miles to Tampa airport to get the vehicle. We had to wait due to traffic going into Tampa. Once there we were told that they might not have the luxury vehicle on site. Amazingly, they pulled the vehicle from the Avis side and we left with the vehicle that we had requested. Bottom line- nice car, easy convenient drop off, customer service was POOR, having to travel 38 miles to get the vehicle was an unexpected hassle and quite frankly obsurd. We would have rented it from the airport but it would have cost an additional $300.00 -$500.00 dollars. Sorry budget, you won't get us as a returning customer.

Pros: The return was hassle free, no problems. ....

Liked the Mazda 3

Cons: Exterior of car was dirty. Trunk was dirty. Attendant in Largo said I would be charged $30 if I was a minute over the requested drop off time. Crazy since that never happened in 25 years of renting cars for business. So I drove way over the speed limit to get there on time and was 10 mins late and no charge. Fact is the drive could barely be done in the alloyed time since it was a one way from largo to west palm.

Pros: Decent price

Cons: Pick up was sketchy. Dirt lot, given little direction. I had to find the car myself.