Cons: Reserved a rental car month in advance and called the day before pickup to confirm reservation and was told they would not have car for me to pickup,SAID OUT OF CARS If I had not called I would have arrived at hertz and been stuck there with no car! They did not even bother to call me. Was told someone would call me back if they found me a car but nobody even bothered to do that. Called customer service several times,which was overseas and was also told someone would be in touch with me,which also no call back. Will not do business with them again
May 24 2017
Pros: Everything was fine!
Mar 29 2017
Poor service for a smelly car
Cons: Despite being the only person in the Hertz location, it took 59 minutes from the time I arrived for my scheduled pickup until I actually had a car to leave in. There was one person in the back cleaning the car and the guy up front doing customer service - he had to go back and help with the cleaning of the car. Then we did the walk-around verification and he was on a personal phone call the entire time. By the time I finally got in the "smoke free" car to drive off, the stench of stale cigarette smoke was sickening. I had no time to take the car back at that point so I had to spend the whole weekend with the windows down to not be ill. Upon returning the car yesterday the same Hertz employee was there and asked how the car was - I said it was fine aside from the overpowering stench of smoke in the "non-smoking car". He laughed and said "yeah, now I remember that cat reeked of perfume when it was brought in last week. We don't really pursue that stuff." I would never rent from this place again.
Dec 8 2015
Pros: Made the process simple. Smooth
Cons: can't say that there was anything t didn't like.
Feb 2 2016
Very accommodating Dan and the other representativ
Feb 17 2016
Pros: Great car and representatives were very professional and friendly
Apr 30 2017
Pros: Customer service
Cons: Dirty car outside and the Nissan I had felt unsafe. Not a quality car at all
Sep 15 2017
I had a reservation, they had no cars.
Cons: Worst. They had NO cars. I had to travel an hour to get a car from Enterprise.