Pros: The car was bigger than expected and was comfortable.
Cons: The rental place in Rocklin was a little hard to find. No signage at parking lot entry.
Jul 21 2016
Pros: The pick up was quick from Roseville Sacramento. We were most impressed with the drop off in San Francisco. We were catching a flight and the traffic made me a bit nervous thinking we were going to be late. But the quick drop off put my mind at ease. Thank you for being so organize.
Jul 6 2016
Cons: Hours were different than advertised. Arrived a few minutes before closing and the clerk refused to rent the car I had reserved.
May 5 2017
Pros: efficient, pleasant rental in Roseville, very nice minivan
Cons: efficient return at LAX however when I returned to my hotel I noticed that I was charged $105 more than my original agreement. When I called Budget (Customer Service is not available 24/7) I was told the difference was because I returned the car one hour early!!! But, they would go ahead and "honor" the original agreement. I have never had this problem with National or Heryz
Cons: They didn't show me how to operate the vehicle [a VW Bug]. I couldn't figure out how to start it. When I tried loading my belongings to leave for airport I couldn't open the trunk, couldn't move the seats forward [to place bags in rear]. In the end I had to drive with my luggage on top of me in the two front seats. Crazee.
Cons: I went to the Lincoln, CA location to pick up my car as I had reserved. instead of a compact car, I was told the only vehicle available was a F-150 4 door 4x4 truck. I told the clerk that I would not be able to park this vehicle in the city and I did not want to pay for the extra fuel.
I was sent two cities away to Roseville, CA and all they had was a full size Charger. I was not happy, however I did not have a choice. The sales tax was higher in Roseville, so I had to pay more than quoted.
I don't understand why I had to drive so far to get the vehicle and still could not rent the vehicle I reserved and had to pay a higher price too.