Cons: Check in was quick and easy. However, The car was stuck in 4x4 all week. Drop off took some additional time because the location was understaffed.
Aug 20 2016
Terrible corporate customer service
Pros: The staff at the location itself was very great and helpful. The car was very clean, new, and was perfect for my 2 week business trip.
Cons: The customer service is set up that you cannot talk to the staff at the location you are renting from. If the local location does not pick up in 2 rings, it goes to an automated "help desk" that is not helpful at all. I got through all of her questions and she said she could not help me. I voiced to talk to a person and she connected me to the corporate office help desk and he had incorrect information about my reservation. Because of that, he could not help me adjust my reservation and made the check-in a headache for the local office staff when I got back. He also let me know they have a 29 minute "grace period" to return my car or there were fees attached. No one let me know that at the time of rental. Likely never renting here again.
Aug 29 2016
Pros: Service was great at pick up
Oct 2 2016
Pros: Anthony was great and very helpful when I picked up the car, Really appreciated his customer service. He was the only one I could reach if I had a question, which was super helpful.
Cons: However, I only used the car to drive to do errands one day very nearby and I returned it a day early, and the gas tank was on full as far as I could tell. When I returned it, another man said it was not full and I was very surprised to see my charges jump $20. I did not use it enough to be charged that much more.
Also there is NO WAY to talk to anyone at the local office. Calls are sent to the national voice mail and it is ridiculously hard to get any local information without being able to talk to someone there. Thank goodness I was able to communicate with Anthony. But you guys need to make things easier and cut out the surprise extra charges.
Nov 29 2016
Boulder Location just ok service
Pros: The van was excellent and in great shape. Location is good
Cons: The reps at the location are a bit rude, dirty in appearance and not very helpful.
They charged me more than my reservation and still fighting about that.
Nov 29 2016
Pros: Easy pick up and return at the rental location. Returned a day early without issues adjusting the pricing. The customer service was excellent....
Cons: I ended up with a Ford Expedition. I am more of a GM guy and would have preferred a Suburban, but would have like to be given an option. Overall, the SUV was nice and was not really an issue.
Nov 29 2016
Pros: Vehicle was brand new and very clean.
Cons: One man operation. Took forever to get car. The return was much quicker, but they didn't offer any drop off service.
Cons: 1. Not the car we were promised..
2.First car was dirty and smelly.
3. Second car was an "upgrade" but it too was not clean.
4. Personnel not knowledgeable or helpful.
Sep 23 2016
Nicely done, Broomfield!
Pros: Great customer service from Broomfield employees.
For an additional fee, I dropped off the fee at DIA - a great benefit. When I dropped off the car, attendant clarified charges - another example of great customer service. Charges were more than anticipated; at her suggestion, I phoned the Broomfield office and those charges were quickly re-calculated and email receipt sent to me.
Cons: Car was not so clean when I first rented it.
Nov 14 2016
Pros: Great service. They even gave me the choice of a bigger car because they had no more compacts, and I loved it. Of course, for the same price I had made the reservation. Good overall service, fluent.
Pros: I booked in the wrong city, which I discovered when I arrived to Enterprise. They ended up rebooking me at the airport, no questions asked and no fees, which made my day. The car was in good condition, and I received an upgrade for free.
Nov 17 2016
Enterprise was Awesome. Kayak was terrible.
Pros: Enterprise was excellent. Great service. Great car. No problems.
Cons: Be careful when you book your rental car. I thought I was booking at the airport, but Kayak showed me the numbers for booking down town Denver. Make sure your pickup/drop off is correct. Kayak told me it would cost $24 per day. It was actually $50 per day to rent from the airport.