Cons: Check in was quick and easy. However, The car was stuck in 4x4 all week. Drop off took some additional time because the location was understaffed.
Aug 20 2016
Terrible corporate customer service
Pros: The staff at the location itself was very great and helpful. The car was very clean, new, and was perfect for my 2 week business trip.
Cons: The customer service is set up that you cannot talk to the staff at the location you are renting from. If the local location does not pick up in 2 rings, it goes to an automated "help desk" that is not helpful at all. I got through all of her questions and she said she could not help me. I voiced to talk to a person and she connected me to the corporate office help desk and he had incorrect information about my reservation. Because of that, he could not help me adjust my reservation and made the check-in a headache for the local office staff when I got back. He also let me know they have a 29 minute "grace period" to return my car or there were fees attached. No one let me know that at the time of rental. Likely never renting here again.
Aug 29 2016
Pros: Service was great at pick up
Oct 2 2016
Pros: Anthony was great and very helpful when I picked up the car, Really appreciated his customer service. He was the only one I could reach if I had a question, which was super helpful.
Cons: However, I only used the car to drive to do errands one day very nearby and I returned it a day early, and the gas tank was on full as far as I could tell. When I returned it, another man said it was not full and I was very surprised to see my charges jump $20. I did not use it enough to be charged that much more.
Also there is NO WAY to talk to anyone at the local office. Calls are sent to the national voice mail and it is ridiculously hard to get any local information without being able to talk to someone there. Thank goodness I was able to communicate with Anthony. But you guys need to make things easier and cut out the surprise extra charges.
Nov 29 2016
Boulder Location just ok service
Pros: The van was excellent and in great shape. Location is good
Cons: The reps at the location are a bit rude, dirty in appearance and not very helpful.
They charged me more than my reservation and still fighting about that.
Feb 2 2017
A couple of "firsts"
Pros: Good car. Convenient pick up and drop off locations. Good price.
Cons: Car not clean at pick up. Had to scrape ice from car at pick up. Car windshield was dirty in the inside. An issue in both sun and night driving. All of these were a first for me in a car rental.
Mar 14 2017
Budget is the worst
Cons: Unable to rent a car because refused my payment method.
Jul 12 2017
Pros: mitsubishi outlander seems like a good vehicle, surprising mpg.
Cons: car smelled of pot
model didn't match what dealer said, despite being upsold
Jul 20 2017
Cons: I got to the rental place to pickup my car. The agency wasn't able to take my credit card that had more than the amount necessary to get my car. I had to get a ride home because I couldn't get a car. Completely ridiculous.
Nov 29 2016
Pros: Easy pick up and return at the rental location. Returned a day early without issues adjusting the pricing. The customer service was excellent....
Cons: I ended up with a Ford Expedition. I am more of a GM guy and would have preferred a Suburban, but would have like to be given an option. Overall, the SUV was nice and was not really an issue.
Cons: 1. Not the car we were promised..
2.First car was dirty and smelly.
3. Second car was an "upgrade" but it too was not clean.
4. Personnel not knowledgeable or helpful.
Jan 4 2017
Pros: The van we rented looked good and ran well.
Cons: Since it was winter, we did get into some snow. The car could have had more appropriate tires.
Feb 23 2017
Cons: Although able to book a car online, they had no cars available.
Mar 7 2017
Pros: Inside very clean outside needed to be washed. Otherwise loved the car.
Sep 23 2016
Nicely done, Broomfield!
Pros: Great customer service from Broomfield employees.
For an additional fee, I dropped off the fee at DIA - a great benefit. When I dropped off the car, attendant clarified charges - another example of great customer service. Charges were more than anticipated; at her suggestion, I phoned the Broomfield office and those charges were quickly re-calculated and email receipt sent to me.
Cons: Car was not so clean when I first rented it.
Nov 14 2016
Pros: Great service. They even gave me the choice of a bigger car because they had no more compacts, and I loved it. Of course, for the same price I had made the reservation. Good overall service, fluent.
Pros: I booked in the wrong city, which I discovered when I arrived to Enterprise. They ended up rebooking me at the airport, no questions asked and no fees, which made my day. The car was in good condition, and I received an upgrade for free.
Nov 17 2016
Enterprise was Awesome. Kayak was terrible.
Pros: Enterprise was excellent. Great service. Great car. No problems.
Cons: Be careful when you book your rental car. I thought I was booking at the airport, but Kayak showed me the numbers for booking down town Denver. Make sure your pickup/drop off is correct. Kayak told me it would cost $24 per day. It was actually $50 per day to rent from the airport.
Jun 4 2017
Pros: Pick up service was good, fast and friendly.
Cons: We were supposed to have a 4 door scar and got a 3 door, which we did not like as we had two elderly people traveling with us and the car was sporty, so not a very good match for us. Also, no mentioned that they would be closed the day were dropping off so we would have to use the drop box.
Jun 24 2017
Awesome customer service!
Pros: We showed up a little past their closing times, but still accommodated us with an upgraded vehicle. Josh was an awesome help.
Cons: Times that the Broomfield office is open are not that great.
Pros: Friendly and helpful staff. Fast and efficient service!
Jan 7 2017
DOuble the Cost and a Broken Scraper
Pros: The CSR was friendly and apologized for the screw-up.
Cons: That the reservation was made in the wrong location ending up costing me twice what I expected; that the ice scraper in the car was broken so that I had to use a credit card to scrape the frost off the windows.
May 3 2017
The service at the Broomfield,
CO location was great and the car met my needs at an excellent price.
Cons: No negatives!
May 22 2017
Agent cancelled my rental car on me less than 24 hours before trip
Cons: I booked my rental car ~1.5 months in advance of my trip (my husband and I were planning on driving down to visit my family in Texas). A Hertz agent called less than 24 hours in advance of my trip to inform me that there was no car available for me to rent and I "had better make other travel arrangements". I skimmed the internet and could not find another car rental for less than at least double the cost of the rental that was being cancelled on me. The agent offered no suggestions/help/compensation/anything at all, and even hung up the phone on me. I had to cancel the trip as a result, and will not be renting from Hertz in the future.
May 23 2017
Hail in Denver
Cons: Denver was bombarded by a hail storm! Wasn't informed that my rental was cancelled until the morning I was suppose to pick up! Although there always seems to be plenty of vehicles at the airport, which are parked under cover. Not sure who these extra vehicles went to, but I wasn't one! Filed a despite to get my permit-paid money back!