Cons: Guy wasn't very personable. dropoff location was wrong on website and he told me wrong drop off time so I was charged a late fee
Jul 5 2017
Pros: Car was very clean and in excellent condition. Suffered a thrown rock and crack in windshield, which team handled well with no hassle on our part.
Cons: Limited selection of cars available and long line at check in
Oct 1 2017
They didn't honor my reservation!
Pros: The car I ended up with was a nice, clean, Chevy Cruze.
Cons: Upon arrival they harassed me because I had made the reservation that same day. According to Avis, if you do so, you must call the pick-up branch to confirm availability. Since i had not been made aware of that, i hadn't done such. So, they were out Economy vehicles, and they refused me any vehicle without a substantial upcharge.
Pros: The car was very roomy. I am a 6' woman and it was important to have leg room for my 10 hour drive. The young man, Gene who helped me get the car at the Enterprise in Loveland was very nice, professional and got me checked in very fast
Cons: The car did not have cruise control. I would have liked to have been able to get a car with cruise control as I was driving on the highway on a 20 hour round trip. I think it should be something that you can request as not all cars have them.