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5 locations in Lynwood
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Reviews
8.0 Very good
Apr 2021
Pros:
Friendly, courteous staffCons:
Availability of more cars. I had the choice of only 2. Family emergency arisen. I had to leave town at 0230. Alarm on dash began ringing. The Left rear tire was very low on air..29 psi. All other 3 had 35. Had to search for a gas station...at 2:30 in the morning. Unsafe for a female travelling alone10.0 Wonderful
Apr 2021
Pros:
yesCons:
yes10.0 Wonderful
Apr 2017
Pros:
The Assistant Manager was very understanding, patient and efficient despite all of the demands of him.2.0 Poor
Jan 2017
Pros:
The personnel working at Hertz were nice and apologetic.Cons:
We had to wait over an hour because they didn't have any cars the size we ordered. They offered us a SUV, if we paid the upgrade fee. When we finally got a car it smelled aweful. They sprayed the car but it didn't help. The back car seat was stained. The trunk was dirty. The staff was nice and apologetic but they didn't offer any type of discount for the inconvenience of waiting over an hour. They offered us a SUV if we wanted to pay the upgrade fee, really...10.0 Wonderful
Dec 2016
Pros:
Everyone was friendly. Received upgrade. Loved the car. When I had to extend rental it was no hastle. Quick call.10.0 Wonderful
Nov 2016
Pros:
I loved the fact that all the Employees was really nice and helpful. Service was quickly and simple. They allow me to choose the car I wanted. As soon my i purchased online , get there within 10 min and drove off within 15min. It was perfect. Love it it was easy and fast.3 locations in Lynwood
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10.0 Wonderful
Nov 2021
6.0 Okay
Apr 2021
Pros:
Car was very goodCons:
Car was not ready for pickup.3.6 Poor
Jun 2020
Pros:
The price was reasonable.Cons:
Organization!! This location was extremely unorganized and had everyone waiting for over an hour when we all came in with reservations. They also ran out of economic cars and started renting out SUVs instead. They need to get a better system then writing down names and crossing them off as they've helped them. Also had a super small location for the amount of people that were there at once.10.0 Wonderful
Jul 2019
Pros:
Extremely knowledgeable staff with exceptional customer service. There was a problem with availability that kayak didn’t know about, but they (Hertz) didn’t make it MY problem. They resolved the issue using available resources and even bettered the deal for my trouble.Cons:
Coordination and communication between kayak (the 3rd party) and Hertz would have eliminated the possibility of what could have been a devastating experience for me and my very important family visit to Los Angeles.2.4 Poor
Apr 2019
Pros:
Staff mislead me and told me that liability and damage were included in my prepaid amount. I questioned and he reassured, said it was included and just told me to sign the contract. I was going to use my own insurance but when he said this I thought I wouldn’t need to. He lied. Got charged $168Cons:
Disputed this charge with hertz. Their customer service told me that since I signed I had to pay. Didn’t care that employee mislead & misrepresented what was included when he had me sign the contract. Car was also water damaged and had to change it at the airport. They all acted like it was typical2.0 Poor
Feb 2019
Pros:
staff was not at all helpful. they did not reserve the car for me. there was no car I could pick up. they offer me $109 car. which is just not right.Cons:
they should not confirm booking if they don't have the carOne location in Lynwood
One location in Lynwood