Cons: Car was dirty outside because of the snow maybe. Smelled not good in the inside. Dispatcher rough. Charged 33 dollars for half our extra. Nobody at the front desk so you need to wait or giving a call to him Tank was not completely full but they charge 9+ dollars a gallon if you do not filled up.
Nov 13 2016
Cons: Better signage needed to get to drop-off location.
Oct 16 2017
A tale of two locations
Pros: So I mistakenly thought I booked the car for the Avis location close to the airport. Took the Avis shuttle from airport to their facility, and when the agreement screen popped up, the price showed as being close to $600!! I showed the clerk my reservation, with the price I agreed to as being $136, and the clerk said “Oh, I see the problem. Your booking is with the downtown Avis location, not the airport location.” So I used a rideshare app to go the 20 minutes to the proper facility, and got the price I was promised. But - are you freaking KIDDING ME? It costs 4 times as much for the same car, with the same company, if you rent it from the airport location instead? price gouging, anyone??? On the plus side, once I was at the proper location, the transaction was very smooth and the clerk very helpful
Pros: The overall location has a surprisingly upbeat vibe. The Enterprise team works together to provide over the top customer service, and the employees positive attitudes more than makeup up for a smaller location. If you value old fashioned customer service, check them out.