Cons: No receipt emailed. Receipt hard to process online. Charged me $20 to fill a 7/8 tank when they had agreed they gave it to me at 7/8.
Feb 18 2016
Pros: The clerk at the rental office accommodated my needs by allowing me to return the car at the airport rather than the Hartford office. The airport location was more convenient to me because my own car was parked nearby the airport. He was very friendly and helpful. The staff at the airport rental office were also helpful and accommodating and even informed me that I could ask for a shuttle pickup to return to my own car. The Hartford offices were cleaner than the one in Queens.
Aug 16 2016
Feb 6 2017
No credit no car
Pros: Agent at the desk told me which car rental places took debit cards
Cons: So getting a deal is one thing. Getting to the rental car place at 11:45 and being told no credit card = no car sucked. At least the woman told me Alamo and national rent with debit cards. Something needs to be said before a reservation is made that a cc is needed
Cons: Car was dirty outside because of the snow maybe. Smelled not good in the inside. Dispatcher rough. Charged 33 dollars for half our extra. Nobody at the front desk so you need to wait or giving a call to him Tank was not completely full but they charge 9+ dollars a gallon if you do not filled up.
Pros: The overall location has a surprisingly upbeat vibe. The Enterprise team works together to provide over the top customer service, and the employees positive attitudes more than makeup up for a smaller location. If you value old fashioned customer service, check them out.