Cons: I hate making an appointment and being late, renting here made me late because they didn't have my vehicle there at the time I had set a week before. Then when I come back to drop it off the store was closed with a note that said I have to drop it off in another town miles up the road. They could have told me they were closed the next day or something. Pretty unprofessional... I would never rent here again.
Jun 7 2016
ENTERPRISE IS NOT PET FRIENDLY
Pros: The car was new and was in good condition.
Cons: Everything was going well until right as I was getting ready to sign for the rental the woman says just a reminder there is no smoking (no problem I didn't smoke) and no pets. Now that was a problem. I was renting a car to drive my lap dogs since the airlines do not allow my (short snouted) dogs on a plane due to possible breathing problems. The No Pets was not listed on the website and her just stating No Pets basically messed up my travel plans. She stated if I take my dogs in the car a detail charge of $150.00 would be added to my car rental. I ended up finding a different way to get my dogs to where I needed to go. I will not rent from Enterprise again. My dogs are family and make less of a mess in a car than other peoples children. Also, the North Everett Branch does not follow their own business hours. I dropped off the car before the listed closing time and no one was there.
Aug 24 2016
Pros: Getting the car was easy and so was drop off.
Cons: I rented twice while in Everette, two different cars. And both times the car was dirty (really dirty windshield and didn't look like they vacuumed)
Oct 17 2016
Pros: Very friendly, quick service
Dec 26 2016
Low tire pressure
Pros: The fast experience of getting the car and the salesman I worked with was cool.
Cons: The car smelled so strong of Lisol the cleaner that I had to keep my window cracked open until laterecently when the smell went away. At least I knew it was clean but dang that smell is strong. Also after getting my car later on that night I noticed my tire pressure was low on the one wheel cause it alerted me on the car so I had to fill the tire up 3 separate times.
Dec 18 2016
Pros: i got a great free upgrade and very nice people i worked with
Pros: GREAT service... friendly, kind and thoughtful... did a great job not only with us, but with the other people they were helping... we will be back next year (or sooner)...
May 14 2017
Pros: Excellent car and excellent customer service!
May 21 2017
What car rental??
Pros: Brian, the representative tried to be accommodating but he couldn't meet the reservation.
Cons: Even with the reservation, I never got a car. I waited for 24 hours, had to take an Uber, and finally called Enterprise. The rental was more expensive and not a very good car but at least I got a car! Don't take reservations online if you can't honor them!