Cons: The deal was for a compact car or better. I don't believe that there was ever an intention to upgrade. A compact car was what we got. That being said, it was a nice car
Aug 2 2016
Pros: Great car friendly staff!!!
Cons: Long line for pick up
Jul 11 2017
Only problem was...
Cons: The only problem was that they did not honor the insurance policy I purchased via Kayak.
Aug 2 2017
Bad customer service
Pros: There was one Rep between the Thrifty and Dollar counters at 10am on a Tuesday. So it took 30 minutes of waiting in line to get my car even though there were only 5 people ahead of me. Bad customer service. Very frustrating.
Cons: There was one Rep between the Thrifty and Dollar counters at 10am on a Tuesday. So it took 30 minutes of waiting in line to get my car even though there were only 5 people ahead of me. Bad customer service. Very frustrating.
Oct 14 2015
Loved this deal!
Pros: Perfect car for our Roadtrip up the coast.
Nov 15 2015
Terrible. I will never rent from them again.
Pros: They lied about the care. The promised a good size car. When i got there they tried to give me a much smaller car. I then of coarse has to take an upgrade too a much more expensive car. From $44 to $111. Bait and switch. Crooks. A mazda 2 is not comparable to a Nissan Versa.
Cons: I want a refund for my rental of $60 I was over charges.
Nov 16 2015
The agent was ao bad and sarcastic
Pros: I oike the car very clean and good engine
Cons: The agent was very sarcastic and they push me to buy an insurance that i dknt need it actually they said its obligatory she's indian and was very very bad
Nov 20 2015
Cons: It was terrible,
They double charged me for GPS, which was faulty.
They also over charged me for few miles spent on gas.
Right now, I have 3 different receipts with 3 different charges for only 1 day& 1 car. .
Pros: Friendly staff. Excellent cars and prices! No problems at all!
Feb 21 2016
Cons: Morgan Hill Enterprise is the worst place to get a car. This is not my first time experience with them. Firstly they never have a car available when you have booked it. I asked at 9:30am and at 9:45am they said they donot have availability until 5pm even after booking 2 weeks in advance. Their cars are old and in terrible condition, even broken and chipped all over. Their sales people always try to sell you cars for more last minute and donot acknowledge the price you book from other websites and even their own company promotions. NEVER GO THERE!
Mar 31 2016
Pros: Convience of location.
Cons: I still have not recieved my $200 deposit back as of today. Car was taken back on the 24 of March/16.
Mar 29 2017
Not as Advertised
Pros: enterprise puts high value in customer service, everybody was helpful etc.
Cons: I ordered a mini-van rental through Kayak, got to enterprise to pick it up, they said "we don't have a mini-van available, you need to take a crossover suv (smaller) or pay $10 a day more for this suv rental." Why was I allowed to reserve a van when there was no van available?
Sep 11 2017
They called two days before my reservation and cancelled
Pros: Nothing they did not honor the reservation
Cons: They called me two days before the reservation and said they gave my van rental to someone else. I ended up using a different company and had to pay an extra 175$ because of the short notice. They refused to pay me the difference or compensate me in anyway.
Cons: The fact that I was charged one amount online and then a lower amount when I picked up a car at Hertz.
Another thing is that I requested to be picked up and dropped at San Jose International Airport.
Sep 7 2016
Booked A mini van for Sep longweekend
Cons: I booked the minivan and the money got debited immediately from my account. I had my reservation from 12Pm and reached @ 3:45 PM since the money got deducted assuming the minivan will be available but to our suprise the vehicle I booked was taken by some one who booked the reservation late.
after 10 - 15 mins finally said they had a bigger vehicle Toyota Sienna and told they will give it for an extra 15$ per day since its a deluxe SUV, since we dont had any option, we agreed to pay, after getting the keys we found the passenger side mirror broke down and couldnt stay and its falling down, after telling to them they said we know about it and you wont be covered for any liability, first thing is when they gave the keys they havent told us, but when we found it they said we knew abt it. after some questions their mechanic came and fixed with some glue. we completed the tour by taping the side mirror and with the glue we completed the trip.
When dropping the vehicle they waived all the extra charges(for upgrade) and taxes which I am supposed to pay. I got a better deal but only problem if I booked a car and paid upfront and due to my personal reasons if I want to cancel cannot do it and my money will be gone they wont refund it. why that doesn't apply to rental car agency, the only option given was either to take the toyota sienna or they can refund the money in the account.
Please be sure when taking the reservation.
Jan 19 2017
Cons: Close early and you have to be on time to pick up your car or else you miss it and cannot ask for refune
Mar 19 2017
Overall Good Experience
Pros: The staff were all friendly and accommodating
They honored my booked rate despite losing the reservation
Cons: The car smelled like cigarette smoke
They lost/overbooked my reservation
Didn't explain all of the policies and rules upfront
Mar 31 2017
Incorrect calculation all the time
Cons: They gave me smell like cigarette car I am non smoker.
And always mis calculate about charges even about returning car time. I arrived there almost two gour before and she said We need to charge you for the late returning. I said no its not then, she figured out said oh right you are not late. .....and many more like that