Cons: The lies, the incompetence, the customer service
Nov 1 2015
Pros: Close to port, within walking distance
Oct 2 2016
Didn't have a car and STILL haven't refunded me
Cons: I reserved and prepaid for a car only to find out when I went to pick it up they didn't actually have any cars available. After the stress of trying to find a different option was over I had to call because I never received a refund. I called back over a week later because still nothing. More than 2 weeks and still NO refund-- it was more than $300! Have called several times for an update but I'm told they are "processing the request"
Jul 10 2017
Cons: Reserved a car. Got there and they had ZERO available. Couldn't even offer an alternative. Horrible.
Aug 30 2017
Cons: When I showed up to pick up my car, the office was closed. I wasn't informed of their schedule when I booked the reservation. This absolutely screwed up my trip! I will never book with Hertz again if I can avoid it.
Sep 5 2017
Cons: $59 reservation booked 6 weeks out...$50 non-refundable fee regardless of when you cancel the reservation. Total price gouging, and customer service is atrocious. TOO MANY OTHER OPTIONS - USE ANOTHER COMPANY IF YOU HAVE POTENTIAL FOR CHANGING PLANS.
Sep 11 2017
Office closed at 1PM on Sat???
Pros: Proximity to Newport center of town
Cons: Office was closed for my pick up time on Sat at 1PM? Unbelievable!
So I could not pick up the car ...
Pros: I like the way they tried to satisfy me with the car I told
Cons: I like everything the way they treat me and the way they explain everything
Aug 26 2016
Cons: The car was very smoky smelling. Every tim ewe got in it, the odor was annoying. Especially since at checkout we signed a part of the contract that said we would not smoke in the vehicle. Seems it should be presented to us without smoke smell.
Aug 21 2017
Pros: Car and service were great. I liked the fact that they didn't have time to pick up/drop off so they covered the cost of my uber...very nice.
Cons: Back of the car was very dirty, food every where, sticky soda spills, pretty gross.