Pros: There is not much to say. They were courteous and professional.
Jan 6 2016
The staff was fantastic, the car did not meet thei
Pros: I have rented several times from this location and the staff is always the best. Professional, friendly, welcoming, responsive, fast and fun. Normally Nathan is the one who helps me out and he is a rock star. He is the example of excellence in customer service and professionalism. He remembers things from your last trip, your preferences, always spot on in getting you in and out quickly and makes sure you leave with a smile.
Cons: The car was horrible. It was listed as a midsize; however, it was a compact with a back seat. Absolutely no room in the trunk and crammed in the seats. That you can live with, what was most concerning is it would hydroplane on any puddle of water. No exaggeration. I rented for nearly 2 weeks and without fail whether it be a puddle from a small shower to a heavy downpour - this car would hydroplane. Driving through the storms which contained tornadoes was the scariest driving I have ever done. Please, for safety's sake, get this car off your lot. It is dangerous.
Mar 6 2016
Pros: Great Staff
Jun 6 2016
Fishers-ORD 1 way rental
Pros: Friendly customer service, clean car, good price
Cons: No mention of $8 toll pass or that last toll booth is correct change only. No mention that office would be closed on day of return (Memorial Day).
Jul 25 2016
Fishers IN Enterprise ROCKS!!
Pros: Great service and team.
Sep 20 2016
Fantastic Fishers Service
Pros: Tj was awesome as well as the whole staff there.
Apr 10 2017
Cars come without cruise control these days?
Cons: I rent cars fairly frequently for work and enterprise seems to be the only company that I have any problems with. Sadly the problems aren't regarding anything that has gone wrong but more so they are trying too hard. Their customer service model is overbearing and completely over the top. Most people would like to get in, sign their contract, be smiled at and then be on their way. Practically 45 minutes later I was able to run away only to realize after all the over indulgent "how can we help" "anything else to make your car renting experience any better?" I found out the car had no cruise control for the interstate driving I had just rented it for.
Nov 15 2016
Pros: Great vehicle selection, friendly staff, awesome rates!
Mar 27 2017
Pros: Comfortable for my son and I for 5 state trip. Good gas mileage as well.
Cons: Keys disintegrates....handle loose so falling by itself...
May 12 2017
Cons: I was called 90 minutes before I was scheduled to pick up my rental. I was told they wanted me to pick up my car later than I had initially requested because they had a shortage of cars. I told them I would be unable to pick it up later as I had out of town appointments to get to. The agent said he would make some calls and call me back. I waited about 30 minutes and, no call back. I called the agency - no answer, got a recording that all the agents were busy. I left a message/waited a little longer, no call back. I needed the car in about 1/2 hour from then. I went on line made a reservation with another company and picked up my car 20 minutes later.
Feb 27 2017
Great customer service
Pros: My rental guy at Budget went out of his way to help me with a vehicle for transporting my elderly Mother to Florida. Billy was great!