Cons: I thought I rented a compact car but I received an economy and paid for compact. I told the agents that the website says a Chev Spark is economy, they disagreed. The car was filthy.
Nov 3 2015
Definitely Will Rent Again
Pros: The employees were very fast and helpful. They also had the best price. The car was immaculate and drove great.
Nov 24 2015
Cons: No electronic adjustor for side mirrors
Nov 29 2015
Pros: Attendant came out when we returned. He took care of everything and I didn't have to go inside. Very nice and accommodating.
Cons: First was told there were no cars available matching what I was told on reservation. Said they were 20 cars short. Magically came up with a car. Said it just was returned from oil change. Brand new car , highly unlikely. Counter worker not accommodating and basically said there was no car. I pressed the issue of giving me something bigger. She refused and that's when the other car magically showed up.
Nov 29 2015
Don't waste your time with DOLLAR
Pros: They didn't try to sell me additional insurance.
Cons: Counter was closed when I tried to pick up car after flight landed.
Had to rent with another company for a day.
AWFUL experience upon return to XNA also.
Sep 26 2016
Cons: Had to return the first car I rented since the tire light came on before I even got to the highway. Was able to get a second car fairly quickly.
Sep 29 2016
Cons: There was no one there when plane arrived. They said they would wait and went home. Stuck in airport.
Pros: The Budget employees at the Little Rock airport we're very helpful, and all-around great!
Cons: All the extra fees associated with the rental because it was a holiday weekend, that's just silly.
Dec 1 2015
5 Stars Kayak - 0 Stars Budget
Cons: I approached the Budget counter having priced several options on Kayak, so I knew what pricing was available. The price to buy in person from the counter was over $50 more than to buy through the app and the counter representative could not match Budget's own price. I stepped out of line and booked through Kayak. Bravo to Kayak for giving a good value. Budget - you're pricing policy makes no sense.
Jun 9 2016
Overall, good, but a suggestion
Pros: I arrived during normal business hours (Little Rock airport), everything went smoothly, the counter-person handed me the cars and indicated which parking slot number to find the car.
All good there.
Cons: When I got to the car, I noticed some scratches (showing white through the gray paint) on the liftgate, and a two-foot scratch on the passenger door. I didn't care the scratches were there, but I was concerned I might be held liable. There was no walk around by any attendant, and thought, "if they're not concerned, neither am I."
When drop-off time came, the attendant circled the car and asked about the scratches. I explained they were already there, but there was no walk-around. She explained that they don't do walk-arounds, and that next time, I should get an attendant first. Hey, Budget! Why do you put the burden on the customer to decide whether or not they should spend time tracking down an attendant?!? Here's how I will solve it. I won't bother renting from Budget again.
Pros: Clean, well-kept, performed perfectly.
You might consider letting people know how to access the trunk of vehicles if (for instance) the keyfob doesn't actually open the trunk and (for instance) the interior trunk button doesn't do so either (as was the case with the vehicle I rented) since they'll probably make use of it at some time.
Cons: The refuel price per gallon is rather ridiculous. Sometimes people just run out of time and can't refuel the car. A base cost to refuel + much lower price-per-gallon would be much better overall. (This, alone, would be the only reason I'd look at a different company to rent from in the future.)