Cons: I thought I rented a compact car but I received an economy and paid for compact. I told the agents that the website says a Chev Spark is economy, they disagreed. The car was filthy.
Nov 3 2015
Definitely Will Rent Again
Pros: The employees were very fast and helpful. They also had the best price. The car was immaculate and drove great.
Nov 24 2015
Cons: No electronic adjustor for side mirrors
Nov 29 2015
Pros: Attendant came out when we returned. He took care of everything and I didn't have to go inside. Very nice and accommodating.
Cons: First was told there were no cars available matching what I was told on reservation. Said they were 20 cars short. Magically came up with a car. Said it just was returned from oil change. Brand new car , highly unlikely. Counter worker not accommodating and basically said there was no car. I pressed the issue of giving me something bigger. She refused and that's when the other car magically showed up.
Nov 29 2015
Don't waste your time with DOLLAR
Pros: They didn't try to sell me additional insurance.
Cons: Counter was closed when I tried to pick up car after flight landed.
Had to rent with another company for a day.
AWFUL experience upon return to XNA also.
Sep 26 2016
Cons: Had to return the first car I rented since the tire light came on before I even got to the highway. Was able to get a second car fairly quickly.
Sep 29 2016
Cons: There was no one there when plane arrived. They said they would wait and went home. Stuck in airport.
Oct 2 2016
Pros: Service from Little Rock desk reception person, Amanda, was excellent. She was very professional and pleasant to work with.
Cons: No issues.
Oct 24 2016
Would not rent from Dollar in Little Rock again
Pros: Comfortable car with good gas mileage & good acceleration.
Cons: Windshields inside & out were filthy. No washing fluid to clean it. No attendant to go over the car with us when we picked it up. We had to go inside to return the key. Couldn't just give it to the attendant. The glove compartment was loaded with the last 3 previous renters rental paperwork. No one bothered to clean it out. When we complained to the attendant at drop-off, he said he can't get anyone to do anything, that just about everyone that works for the company was lazy & really don't do any cleaning to speak of. Not good hearing that from an employee!
Nov 18 2016
Pros: Everything was great on my trip, the car was clean. The pick up counter was helpful and courteous.
Cons: Turn In took a two step process, could of been accomplished at one. You turn keys in by where the cars are dropped off and picked up, then to get your receipt or final check-out you have to go to the counter inside to get this accomplished.
Pros: The Budget employees at the Little Rock airport we're very helpful, and all-around great!
Cons: All the extra fees associated with the rental because it was a holiday weekend, that's just silly.
Dec 1 2015
5 Stars Kayak - 0 Stars Budget
Cons: I approached the Budget counter having priced several options on Kayak, so I knew what pricing was available. The price to buy in person from the counter was over $50 more than to buy through the app and the counter representative could not match Budget's own price. I stepped out of line and booked through Kayak. Bravo to Kayak for giving a good value. Budget - you're pricing policy makes no sense.
Jun 9 2016
Overall, good, but a suggestion
Pros: I arrived during normal business hours (Little Rock airport), everything went smoothly, the counter-person handed me the cars and indicated which parking slot number to find the car.
All good there.
Cons: When I got to the car, I noticed some scratches (showing white through the gray paint) on the liftgate, and a two-foot scratch on the passenger door. I didn't care the scratches were there, but I was concerned I might be held liable. There was no walk around by any attendant, and thought, "if they're not concerned, neither am I."
When drop-off time came, the attendant circled the car and asked about the scratches. I explained they were already there, but there was no walk-around. She explained that they don't do walk-arounds, and that next time, I should get an attendant first. Hey, Budget! Why do you put the burden on the customer to decide whether or not they should spend time tracking down an attendant?!? Here's how I will solve it. I won't bother renting from Budget again.
Dec 26 2016
Pros: Good customer service good car great people
Jan 28 2017
Car stunk like cigarette smoke but all else very g
Pros: Car performed very well and customer service for pick up and drop off were great, but someone had obviously smoked a lot in the car prior to my rental. My clothes and belongings smelled bad as a result. Should not be that way.
Mar 24 2017
great customer service
Pros: the lady was very nice.. helped me in all my questions i asked..let me look at what car i wanted.. great will use again for sure
Cons: Car/envelope with keys wasn't ready. Said the car was at a different (private) airport. Initial person I dealt with was apathetic and condescending.
Dec 21 2016
Pros: The car was filthy inside and out when I picked it up.
Windows inside, even rear view mirror, were coated
With greasy film, apparently car had been used by a smoker. Low tire pressure indicator light was on also.
Had a 2 1/2 hour drive in heavy rain 12/11 in the dark
on rural roads to my initial destination and condition
Of the car made it even more difficult
Feb 25 2017
Pros: Pick up in Little Rock was easy, there was some confusion regarding pickup location but the service was great there.
Pros: Was initially contacted by the office prior to my trip about my reservation. This helped to give me a point of contact and put my mind at ease. When I arrived in Little Rock the service was professional, efficient and friendly. One of the best rental experiences I've ever had.
Nov 7 2016
When you reserve a car....
Pros: I liked the ease of drop off. The Pick up was another story...
Cons: ..when I went to pick up the car i reserved they were out of the type I wanted, so I ended up with an SUV. On top of that the sales person was very pushy about dropping the insurance I got through Kayak so that I could get theirs.
Feb 15 2017
Pros: Convenience of picky up at airport.
Cons: The car I reserved was not available resulting in my being charged ten dollars more per day. The car was not cleaned prior to pick up. There was a problem with the car pulling slightly to the right from the beginning, which turned out to be the result of a damaged tire and a slow leak.
Mar 21 2017
Pros: My only complaint; I was charged about $150 drop off fee that was never quoted to me!!!!!
Pros: Clean, well-kept, performed perfectly.
You might consider letting people know how to access the trunk of vehicles if (for instance) the keyfob doesn't actually open the trunk and (for instance) the interior trunk button doesn't do so either (as was the case with the vehicle I rented) since they'll probably make use of it at some time.
Cons: The refuel price per gallon is rather ridiculous. Sometimes people just run out of time and can't refuel the car. A base cost to refuel + much lower price-per-gallon would be much better overall. (This, alone, would be the only reason I'd look at a different company to rent from in the future.)
Feb 28 2017
the car I've reserved wasn't the one they gave me
Cons: reserved a 7 seats - they didn't have it
they told me to come back the next morning and they still didn't have the car