|Car types||Full-size, Full-size SUV, Luxury, Luxury SUV, Minivan, Premium, Premium SUV, Standard, Standard SUV|
Show reviews that mention
Pros:The staff was very friendly and great to work with. Easy pickup and drop-off and great value! Will definitely be using again!
Pros:Staff was friendly and helpful.
Cons:Very dirty office, I was nervous about renting when I got there because of the appearance of the place. I was not sure about leaving my personal vehicle in a sketchy neighborhood with no security cameras on the building that could monitor my vehicle and belongings while I was away. My rental vehicle smelt like cigarettes even though your company has a 100% no smoking police... it made my 7 hour drive miserable.
Cons:With this Covid stuff going on they could actually clean the car before the next person drives it. There was a scratched off lotto ticket and a piece of paper folded in half under the visor on the drivers side. The drivers side panel where all the window controls are was filthy. This is the 3rd time now that I’ve gotten a dirty car from hertz and now I’ll be using a different company for my rental cars. I will not give them My money anymore.
Pros:First of all Deandra Wiles was excellent in Port St. Lucie. And dropping off was also easy
Cons:Nothing it was perfect
Pros:After arguing with the sales rep, I was given a free upgrade.
Cons:When I arrived, the car I reserved was not available. I was not happy, and the sales rep was pushy and telling me that I had to pay more for a larger vehicle. I had to argue and get very uncomfortable and insist that they honor the price I was given several times before they finally did the right thing and acquiesced, giving me the free upgrade.
Show reviews that mention
Pros:We liked nothing about the experience. We got to the Budget Office in Port St Lucie and there was no car for us. The woman there insisted we travel an hour south (we were heading north) to hopefully get another car. No guarantees there either. We ended up having to drive 2 hours to Orlando to start all over by reserving another car. Our reservations contract was not honored.
Cons:Everything? Maybe you could have reserved a car like you said you would?
Cons:Have cars available
8.0 Very good
Pros:The staff was not very friendly or helpful. I had a reservation for a compact car, it was only me and I was going a lot of highway driving, she said they didn't have a compact and she wanted me to upgrade to a Jeep Wrangler, I said no I asked for a compact. After we stared at each other for a moment she finally "upgraded" me to a Toyota Highlander, so I had to drive this monster around and got half the gas mileage.
Pros:The staff was excellent and speedy
Pros:The staff was friendly at both pick up and drop off.
Cons:Everything was great.
4 locations in Okeechobee
Show reviews that mention
Cons:There could have been an actual car to drive away in. What’s the point of making a reservation if you show up and don’t have a car reserved for you?
Cons:I guess the staff could of been a lot friendlier but they weren’t. Also if they are one of those business that opens after hours that’s good however they literally LIED on there website saying I open after hours and when I ask the manager he said they closed even though I made a reservation stupid business stupid people
Pros:Liked nothing. I am 6ft7 and they gave me a Miata .... yes ... a Miata For the inconvenience I was supposed to get the price down to $75 but ... never happened. Since I flew overseas, I could not reach them and I was charged full price. Better and easier to through a fist.
Cons:Respect their engagement
Pros:STAFF WAS VERY ABRUPT WHEN I ARRIVED AND TOLD ME THAT THERE WERE NO CARS AVAILABLE. NO EXPLANATION, NO PHONE CALL, NOTHING. MY VEHICLE WAS NOT AVAILABLE AND THAT WAS THAT! NOT TO MENTION, THAT THIS WAS THE SECOND TIME THAT I HAD A CONFIRMED RESERVATION AT THIS LOCATION AND NOBODY CALLED TO TELL ME NOT TO SHOW UP. IT RUINED MY ENTIRE VACATION PLANS WITH MY GRANDCHILDREN. TOTALLY UNACCEPTABLE. BEWARE OF THIS LOCATION.
Cons:FIRST OF ALL, MAKE AN EFFORT TO GET THE VEHICLE IN POSITION WHEN SOME ONE HAS A CONFORMED RESERVATION. IF THIS IS NOT POSSIBLE, THEN CALL THE RENTER AND TELL THEM SO OTHER ARRANGEMENTS CAN BE MADE. A BETTER ATTITUDE COULD ALSO HELP.
Pros:Very helpful.. and upgraded my vehicle at the same price
Cons:They need Fans , being their now working baby outside in the Florida heat.
8.0 Very good
Pros:Mike was very helpful and the best. Made sure everything was on point since my rental wasn't available but he went beyond to make sure we got the car we needed.
Cons:They made me drive a car with engine light in so it could get serviced in Orlando. It was the only one they had and for this price especially rediculous. This is unacceptable and they didn’t respond to my email. At location they said to contact support but no one responds.
Cons:Gaz was not full
Cons:This site didn't have cars. Sue, the manager said they requested some but were not there. Finally, because I was strong with her and needed to get to the airport, she made me pay $7 more dollars because she was going to give me someone else's car and it was a full size. When I got to the FLL airport to return the car, they couldn't close the ticket because the car didn't have the barcode. I left and don't know what happened. This is my second issue at this site. The previous time I was accused of smoking! Crazy!
Pros:I like that the prices were affordable for what my needs were that particular day. The car was clean, smell free, and full of petrol.
Cons:What i didn't particularly care for was the actual rental site. The owner was nice about my car not being ready at the actual time requested, but he left and his wife was less than courteous using her employees as scape goats. I asked her if running 15 minutes behind was business as usual there, she said well pickup time is only an estimate. i will use avis in the future, but not this particular site.
Cons:made an appointment to pick up a car for 3, had to get on road to the airport...had to wait for them to clean it, 35 min wait...why bother making an appointment? I am glad I built in extra drive drive otherwise I would have potentially missed a flight! Car was mechanically faulty upon acceleration.
Most popular agency
Most popular car type