Pros: there all around service that was given to us was wonderful
Cons: There was nothing I did not like....Will surely do this next year
Apr 29 2017
Great deal and great customer service
Pros: I love the price, the cleanliness of the car, the good working conditions and the excellent customer service.
Sep 14 2017
Trip / car cancelled
Pros: I had to cancel my trip due to hurricane Irma. I was lucky enough to get my money back for the rental car. I was not able to get back the money for the insurance I had paid for every day.
Jan 25 2016
Pros: It was closer to home than the other car rental place and the service was quick and straight to the point. The value for the car per day was considerably cheaper. Other cars in the PSL area were as much as 40+ a day whereas the total value of the rental for the weekend was around $45 at the Hertz. I'll definitely be coming there for my future car rental needs.
Jun 3 2017
Totally wonderful ExperiGreat sevice, no wait time, beautiful vehicle.
Pros: Great service, they were extremely curtious,, there was no wait time like at other car rental agencies and they were out of the type car I rented so I got upgraded to a beautiful vehicle. It fit perfectly in my garage which was great for the rain we had .that week.
Cons: I had to bring the car back after the week was up.
Jun 12 2017
Pros: Nothing, customer service didn't really try to help. Wouldn't refund my money even thought they would not rent me the car I already paid for
Cons: We were denied the rental after we paid for it because of a $200 deposit and now I have to wait 2 weeks for them to determine that they stole from me before I can get a refund of my money. And we might not get the full refund because they are saying that we didn't pick up the car so there might be penalties
Jul 26 2017
Pros: The rental location was nearby where we lived so it made pick-up and drop off easy.
Staff were very friendly.
Cons: That we couldn't pick a time to drop off and pick-up.
Oct 17 2017
Hertz PSL Rating
Pros: Didn’t arise - see above.
Cons: See above.
Nov 11 2017
Not detail orientated.
Pros: Pick up process easy but lack of attention to detail in reviewing planned rental. This caused problems and expense at time of drop-off. Ultimately felt a victim of large corporate greed and inflexible disinterested personnel blaming the corporate policies and practices for their actions.
Poor performance reflected by poor online information and casting blame elsewhere.
Cons: made an appointment to pick up a car for 3, had to get on road to the airport...had to wait for them to clean it, 35 min wait...why bother making an appointment? I am glad I built in extra drive drive otherwise I would have potentially missed a flight!
Car was mechanically faulty upon acceleration.
Mar 8 2017
Pros: I like that the prices were affordable for what my needs were that particular day. The car was clean, smell free, and full of petrol.
Cons: What i didn't particularly care for was the actual rental site. The owner was nice about my car not being ready at the actual time requested, but he left and his wife was less than courteous using her employees as scape goats. I asked her if running 15 minutes behind was business as usual there, she said well pickup time is only an estimate. i will use avis in the future, but not this particular site.
Mar 16 2017
didn't have car
Cons: This site didn't have cars. Sue, the manager said they requested some but were not there. Finally, because I was strong with her and needed to get to the airport, she made me pay $7 more dollars because she was going to give me someone else's car and it was a full size. When I got to the FLL airport to return the car, they couldn't close the ticket because the car didn't have the barcode. I left and don't know what happened. This is my second issue at this site. The previous time I was accused of smoking! Crazy!
Pros: Kayak experience was great. The Enterprise office was close to me.
Cons: I skipped the economy and reserved a compact. Paid for an upgrade to intermediate and was given a Versa Note, clearly an economy rental.....and the worst ride and seating I have ever had.Not sure what car could have been smaller. The car could not have been any cheaply made. Surprised they even offer a car this poorly made.
Went with Enterprise for the pick-up service but after calling for a pick-up and told "we will be right there" I had to wait for 45 min...I was only 1/4 mile away from their office and ended up walking there.
The week before I rented a compact from Budget and was given a Ford Focus which was cheaper and bigger with a far better ride.
I will never accept a crappy car again....if that takes going to rental company then I will.