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Pros: "Great pilot! Awesome experience. Very safe. Pilot was diligent"
Cons: "Nothing!"

Pros: "The pilot was kind and to the point."
Cons: "The guy who boarded us told me to wait as his computer could not check me in. 10min later he is rushing me to get on the runway. It was 30min before scheduled take off. I had ordered food and had to cancel my order before the café had finished, so he wasted food and did not get paid and I was hurried and boarded the plane hungry. I probably won't use Cape Air again unless it's an emergency situation"

Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"

Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"

Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"

Pros: "Chance to see the coast and internal from above"

Pros: "Professional crew"
Cons: "Leg room. New planes."

Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."

Pros: "Professional Crew and Staff"
Cons: "Newer planes"

Pros: "Super nice!"

Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"

Cons: "One minute into the Flight the Outside Wing Compartment Came unlatched and the Door To it was open about 9” enough that I was watching my Briefcase come close to flying off the plane. Passenger notified the Pilot and they Returned to STL to inspect the Compartment Latch."

Pros: "Easy going nice"

Pros: "Cape Air never disappoints. A great option other than driving . Not to mention a great value"

Pros: "I flew in from Houston, TX to visit family in Sharon, VT. The closest major airports are Boston and Manchester and both are several hours away. For a few extra bucks, I can fly to Lebanon, NH thanks to Cape Air and save my family members hours and hours of driving. Very convenient. The Cape Air staff and pilots are always super friendly!"
Cons: "The plane can be kind of loud; it is certainly a good idea to pack hearing protection."

Pros: "Quick flight. Excellent service."
Cons: "None."

Pros: "Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!"
Cons: "The delay due to mechanical problems"

Pros: "Smooth flight. Nice option to fly to small airport closer to home."

Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."

Pros: "Friendliest flight crew, airport attendants and security agents anywhere."

Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."

Pros: "Flight on time. Nice smooth ride. Very friendly pilot."

Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"

Pros: "The View was spectacular. The plane was a little bit too smelly."
Cons: "The View was beautiful"

Pros: "My first time on a such small plane and the ride and the landing were very smooth with great views!!"

Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."

Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"

Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."

Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"

Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."

Pros: "The view from PR to St Thomas was amazing!"
Cons: "The departure was late for no apparent reason that complicated my meeting with family members in St Thomas."

Pros: "The flight was on time and it was a great flight on a nice sunny day! We arrived earlier than informed at the time of takeoff."

Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"

Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."

Pros: "All aspects of the flight were smooth on a nice day and I really enjoyed flying at 7k feet. A lot of people don't like flying in small planes but I do. There is no bathroom, food or entertainment available and all of your bags go into cargo. I was the only passenger so it felt like a chartered trip. Arrived about 5 minutes early."

Pros: "I loved the whole experience."

Pros: "It was a smooth ride. Best flight I haven't had in a long time"

Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."

Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."

Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."

Cons: "They have a bad rap in the Caribbean for bad service and unreliability, as I found out after my bad experiences. I was left stranded in St Croix because even though they charged me for the flight "my name didn't appear on their seat list." And they were like oops nothing we can do sorry. This time, they left me stranded in Puerto Rico. For three days they couldn't rebook me. Flight was cancelled on xmas weekend because the "pilot was over his hours." After they rebooked everyone else on the flight including my boyfriend, their computer wouldn't rebook me for some reason so I had to purchase a ticket to be able to leave. They assured me they would refund me but of course I've been emailing with Cape Air for a week and still no refund. Never flying with them again obviously, and recommend you avoid them if you have connections or need to get somewhere guaranteed. Maybe they have better service on the east coast but they should do a total overhaul of their service in the Caribbean."

Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."

Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."

Cons: "Flight was canceled and nothing could be done to make it better."

Pros: "Good, efficient flight to Bar Harbor from Boston!"

Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"

Cons: "It was a rain night fly.... but that is no ones' fault"

Pros: "The airplale MD 80 are old"

Pros: "On time"
Cons: "Seating"

Pros: "mango juice and soft blankets"
Cons: "too much time between meals"

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Pros: "It took off on time and life was good."

Pros: "Great service!"

Pros: "Everything"

Cons: "Same as previous response."

Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"

Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"

Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Cons: "Nothing"

Pros: "On time"

Pros: "Everyone was polite, helpful, and courteous."

Pros: "There were too many gate changes ."

Pros: "I like that they have complimentary snacks"

Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"

Pros: "Nothing"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"

Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"

Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"

Pros: "Ease of travel"

Pros: "Everything"
Cons: "No dislikes"

Pros: "No complaints"

Pros: "N/A"
Cons: "The flights were delayed multiple times. No communication at your gates. Oh and I think my favorite was changing terminals and gates 5 TIMES within 1 hour at DFW! RIDICULOUS AND UNACCEPTABLE. NEVER AGAIN!"

Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "On time."

Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."

Pros: "very good no problems.."
Cons: "all good thanks much"

Cons: "Delayed"

Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"

Pros: "Nothing"
Cons: "Constant delays and cancellenations"

Pros: "Smooth, simple and easy process. Over good experience."
Cons: "I got nothing here."

Cons: "Same as above but I missed a whole day with my relatives at the lake :("

Pros: "The movies"
Cons: "Everything else"

Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."

Pros: "Love bed it! Would recommend to family/friends"

Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"

Pros: "I loved the entertainment options"
Cons: "I did not like"

Pros: "It was a good nice ride. The employee was nice."

Cons: "No AC or USB charging ports, no individual entertainment screens."

Cons: "We wait to long for the connection"

Pros: "Rough landing"

Pros: "Everyone was friendly and helpful"

Pros: "Price no delays"
Cons: "Nothing"

Cons: "Out of certain food items that should have been available"

Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."

Pros: "Everything"
Cons: "Nothing"

Pros: "We had a small technical glitch and the pilot kept us updated. Nothing is more difficult than not knowing what is going on."

Cons: "Horrible delays and many gate changes"

Cons: "There's no room for non skinny people. It was awful"