Pros: Got on line and booked through Kayak, they gave me a car.
May 3 2017
Ford Excursion Not Bad, But Not Great
Pros: It was relatively roomy for 6 people, one of which was under 6' tall. No room in the back for much more than a couple of bags. Third row had to climb out over the second row seats, but, that is to be expected. Would be nice to have power for recharging devices in a more convenient location, too. Interior amenities were lacking- clearly the base model.
Nice power for such a large vehicle. Fairly easy for me to maneuver.
As for booking, seemed to be a disconnect between the local office and the internet. Called the local office, they said they didn't have a vehicle, but then I was able to book one online through a proxy site.
The staff was awesome in answering my many calls to ask specific questions about the vehicle.
Cons: Dropping off was a bit contentious, as there was no representative available at 9PM Sunday evening. Not a huge deal, but, I had to figure out some details on my own.
Jul 25 2017
Pros: vehicle type and having had a choice, friendly staff in Elmira NY
Cons: I needed directions to return one way rental to Logan Airport bur could not get through Avis phone system to talk with a person at Logan. I was only able to talk with some who read to follow car rental return signs.
Dec 21 2017
Cons: Car interior was not clean.
I was given poor directions to get to the car in the parking lot.
Pros: The staff was friendly and courteous. They greeted us promptly and assisted us in our reservation. They didn't have anymore cars so they have us a free upgrade. They dropped us off at the airport.
Cons: They were able to drop us off at the airport, however they were not able to pick us up from there because they had an enterprise in the airport. Also after realizing that, they would allow us to transfer the reservation without paying extra, so we had to take a 17.00 cab to the other enterprise.