Pick-up location | Smyrna |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Passenger van, Pickup truck, Standard, Standard SUV |
Rental locations | 3 |
Popular agencies | Hertz, Enterprise |
Economy | $25/day |
Compact | $30/day |
Intermediate | $29/day |
Standard | $33/day |
Full-size | $33/day |
Minivan | $106/day |
Passenger van | $107/day |
Pickup truck | $52/day |
Intermediate SUV | $29/day |
Standard SUV | $36/day |
Enterprise
10.0
Excellent
13 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
5 locations in Smyrna
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Reviews
8.8 Excellent
Feb 2020
Pros:
I was put in a larger car than I requested. Normally this would be nice but I was specifically looking for something that had great gas mileage.8.8 Excellent
Oct 2019
Pros:
Everyone was friendly.Cons:
Stay open later on Saturday for 5 PM drop off.2.0 Mediocre
Oct 2018
Cons:
There was too many hidden charges that i did not know about.3.2 Mediocre
Apr 2017
Pros:
The pick up and drop off availability was very convenient. The employee who picked me up was so pleasant, caring, and sweet. I was initially very excited about the experience thanks to her kindness.Cons:
The manager's demeanor with the whole experience left so much to be desired. The car was a hassle to rent once I got there and then there were unexpected fees tacked on once I rented the car. When I finally got the car I wondered why all of the windows were rolled down on an 80 degree day... Not to mention the fact that part of the door handle and side view mirror were MISSING! After running my first errand in the car and parking it with the windows rolled up, I finally figured out why all of the windows were rolled down when I was given the keys- the car reeked of marijuana. I then noticed the food and grease stains on the seats and had I not been in a rush to get on the road to visit my family for my birthday, I would have taken the car right back to enterprise. Along the drive I kept having to clear several alerts as they continued to pop up- one alert that one of the car's parking lights was burned out and the other alert notifying me that one of the car's daytime running lights were out. (Both of these issues were obviously present when I picked up the car.) Additionally, due to part of the handle of the door missing, the driver door often malfunctioned and wouldn't lock, unlock, or open. Honestly, I have never in my life left a negative review but the car's condition and service were both horrible and really deterred me from every renting from Enterprise again.2.0 Mediocre
Nov 2016
Cons:
My credit card put a fraud protection hold on my card so it declined but i called My cc comany and they lifted it, ENTERPRISE CANT RUN A CARD AGAIN until another 24 hours ALL LOCATIONS. Stupidest thing i have ever heard of and ruined my vacation.10.0 Excellent
Aug 2016
Pros:
Car was ready. Customer service was greatBudget
4.0
Okay
5 reviewsCleanliness
4.0
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
4.0
One location in Smyrna
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Reviews
10.0 Excellent
Nov 2016
Pros:
professional staff car cleanliness reasonable cost of rental4.0 Okay
Dec 2021
10.0 Excellent
Nov 2016
Pros:
professional staff car cleanliness reasonable cost of rentalHertz
3.6
Mediocre
28 reviewsCleanliness
3.7
Comfort
4.4
Pick-up/Drop-off
3.7
Value for money
3.2
2 locations in Smyrna
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8.0 Excellent
May 2021
Pros:
was easy4.0 Okay
Apr 2021
Pros:
I booked the car through kayak, and after waiting 30 minutes, they told me that the car, which was to be ~700, was going to be 1100 because they were going to give me a RARE upgrade. I told them I didn't want an upgrade that I had to pay for. I wanted what I paid for. So, after 20 more minutes, the guy I was dealing with went in the back and didn't come out. Some other guy came out and ultimately helped me. Also, I explicitly told them I did NOT want satellite radio. When I got the bill, it included a $35 fee for the satellite radio. Also, they gave the car bone empty. The fuel light came on 2 miles after I drove out of the parking lot. The car itself (A Ford Fusion) was great. The process to get it was very poor. Btw - It was a Hertz rental facility.Cons:
Pickup was NOT good. ~50 minutes to get the car. Plus the bait and switch, satellite radio fiasco and followed up with no gas in the car. I won't do this again2.0 Mediocre
Mar 2021
Pros:
It was cheap. The car worked (except for two of the rear speakers).Cons:
Easily the worst car rental experience of my entire life. The staff at the pickup location were unprofessional, unprepared, and dishonest. They did not have the van I prepaid for, but told me on the phone prior to pickup that they did. When I arrived and was stranded at the location, they took an hour to start working with me, then told me that there was no van (and hadn't been one for days) and tried to make me accept a sedan instead. They told me that the only way I would get a van was going to the airport, but refused to arrange a way for me to get there. They kept implying that they were going to have to just cancel my reservation unless I just accepted a smaller car. After two hours, they "found" a large SUV that, while still not as big as I needed, was workable. They then tried to strongarm me into paying an upgrade fee and again implied that unless I agreed to it they would cancel my reservation. After waiving the upgrade fee, they then acted like they did me some huge favor and tried to guilt me into paying extra again. After all this, the salesman told me that they would charge $2.00 per gallon to pre-purchase my fuel. When I pointed out that the wall sign said a higher price, he told me to ignore that because it was out of date. Shame on me, I agreed. Guess which amount I was charged? To put a cherry on top, when I tried to drop the vehicle back off at the location using the after-hours key drop they told me to use, I arrived to find the only entrance to the facility gated and locked. I had to sit in a nearby parking lot for an hour waiting for the 1-800 number to finally work with me, and now I have to take time off of work to make another trip out there. I haven't actually returned the vehicle yet after corporate extended my dropoff time to today. But how much do you want to bet they try to stick me with some extra fees?2.0 Mediocre
Dec 2020
Cons:
After booking the rental, i received a call the Saturday of the rental, less than 3 hours prior to pickup stating the vehicle was not available.4.8 Okay
Aug 2020
Pros:
The location was close.Cons:
Facility was very dirty. In Bathroom, the cabinet holding supplies was busted, the tissue holder was broken and the soap dispenser was broken. The facility including sink and toilet were filthy. Common area floor was dirty as well. Reservation was for a full size SUV. It was NOT a full size SUV. The person said that it seats 7 so it is rated as a full size SUV. First, there is NO way it could fit 7 people, maybe if you include 4 children. A smart car can fit 5 so does that make it a compact SUV? Felt cheated so I have lost trust in Hertz.2.4 Mediocre
Jul 2020
Pros:
they friendly just your site sold stuff they do not have.Avis
3.3
Mediocre
21 reviewsCleanliness
4.2
Comfort
3.3
Pick-up/Drop-off
3.0
Value for money
3.3
2 locations in Smyrna
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2.0 Mediocre
Jan 2021
Pros:
Staff called to say there were no cars (sold out)2.0 Mediocre
Aug 2020
Pros:
They called me the morning of my reservation to tell me they didn’t have any cars.Cons:
A car.2.0 Mediocre
Dec 2018
Cons:
They don't give me a car for rent because they didn't have it and we made the reservation but don't work. So that reservation and the page its not security for rent we don't like.2.0 Mediocre
Aug 2018
Cons:
I never rented a car from Avis because the store that I reserved a car with called me the next day to tell me that their system should not have permitted me to make a reservation because they had no cars available. They transferred by reservation to another store which I took an Uber to get to and THEY had no cars either! So twice, Avis's system permitted reservations when there were no cars available. Crappy programming to say the least, and disastrous for your business. If you can't offer any cars, don't continue to let people reserve! Idiots!!2.0 Mediocre
May 2018
Pros:
I didn’t like anything because i was never able to get a car...they didn’t have any!Cons:
Despite reserving a vehicle, i received a call alerting me that they couldn’t honor my reservation because they didn’t have any cars to rent. They were being overbooked.2.0 Mediocre
Apr 2018
Pros:
NOTHINGCons:
Stood in line for 1 hour to find out my rental wasn'tat the airport and they were out of cars. Had to go to several different counters to find a car and it was very expensive. Will never use this service again!!!