Didn't have the vehicline I rented 6 days in advan
Pros: One gentlemen was very kind in trying to help me find another vehicle.
Cons: I was told by an employee that "Presidentical" members get priority and all vehicles were gone. This would have been fine; however, my name was on a clipboard, they knew I was coming, I could have and should have been notified prior. Then I was told to call surrounding Hertz locations, this gentlemen did nothing to help. I was not helped until another employee came in and saw that I was clearly upset.
Mar 23 2017
Pros: The location is very crowded, and the signage at the facility could use some work so that newcomers understand where to go and what to do with their personal vehicles. The staff was effective, but they could certainly use some training on how to make the customer feel a little more welcome.
May 31 2017
They dont accept debit card and nobody didnt tell it to me!!!
And not pick up car, no my rental money back
Aug 15 2017
Pros: good gas millage
Cons: Tires were bad, car was not driving good and could be cleaner. Pick up took forever.
Jul 2 2017
Pros: Value was excellent, and car was at expectation. Pick-up experience was excellent--cheerful, helpful, engaged agent.
Cons: Agent a pick-up had apparently had a bad day. He was alone at the site (and in the "back of the house"), with a number of customers waiting for service. When he appeared, he seemed there against his will.
Cons: My credit card put a fraud protection hold on my card so it declined but i called My cc comany and they lifted it, ENTERPRISE CANT RUN A CARD AGAIN until another 24 hours ALL LOCATIONS. Stupidest thing i have ever heard of and ruined my vacation.