|Car types||Compact, Compact SUV, Full-size, Intermediate, Intermediate SUV, Minivan, Pickup truck, Premium, Premium SUV, Standard SUV, Supplier choice|
|Popular agencies||Turo, Hertz, Enterprise Rent-A-Car|
2 locations in Smyrna
Show reviews that mention
8.0 Very good
Pros:I booked the car through kayak, and after waiting 30 minutes, they told me that the car, which was to be ~700, was going to be 1100 because they were going to give me a RARE upgrade. I told them I didn't want an upgrade that I had to pay for. I wanted what I paid for. So, after 20 more minutes, the guy I was dealing with went in the back and didn't come out. Some other guy came out and ultimately helped me. Also, I explicitly told them I did NOT want satellite radio. When I got the bill, it included a $35 fee for the satellite radio. Also, they gave the car bone empty. The fuel light came on 2 miles after I drove out of the parking lot. The car itself (A Ford Fusion) was great. The process to get it was very poor. Btw - It was a Hertz rental facility.
Cons:Pickup was NOT good. ~50 minutes to get the car. Plus the bait and switch, satellite radio fiasco and followed up with no gas in the car. I won't do this again
Pros:It was cheap. The car worked (except for two of the rear speakers).
Cons:Easily the worst car rental experience of my entire life. The staff at the pickup location were unprofessional, unprepared, and dishonest. They did not have the van I prepaid for, but told me on the phone prior to pickup that they did. When I arrived and was stranded at the location, they took an hour to start working with me, then told me that there was no van (and hadn't been one for days) and tried to make me accept a sedan instead. They told me that the only way I would get a van was going to the airport, but refused to arrange a way for me to get there. They kept implying that they were going to have to just cancel my reservation unless I just accepted a smaller car. After two hours, they "found" a large SUV that, while still not as big as I needed, was workable. They then tried to strongarm me into paying an upgrade fee and again implied that unless I agreed to it they would cancel my reservation. After waiving the upgrade fee, they then acted like they did me some huge favor and tried to guilt me into paying extra again. After all this, the salesman told me that they would charge $2.00 per gallon to pre-purchase my fuel. When I pointed out that the wall sign said a higher price, he told me to ignore that because it was out of date. Shame on me, I agreed. Guess which amount I was charged? To put a cherry on top, when I tried to drop the vehicle back off at the location using the after-hours key drop they told me to use, I arrived to find the only entrance to the facility gated and locked. I had to sit in a nearby parking lot for an hour waiting for the 1-800 number to finally work with me, and now I have to take time off of work to make another trip out there. I haven't actually returned the vehicle yet after corporate extended my dropoff time to today. But how much do you want to bet they try to stick me with some extra fees?
Cons:After booking the rental, i received a call the Saturday of the rental, less than 3 hours prior to pickup stating the vehicle was not available.
Pros:The location was close.
Cons:Facility was very dirty. In Bathroom, the cabinet holding supplies was busted, the tissue holder was broken and the soap dispenser was broken. The facility including sink and toilet were filthy. Common area floor was dirty as well. Reservation was for a full size SUV. It was NOT a full size SUV. The person said that it seats 7 so it is rated as a full size SUV. First, there is NO way it could fit 7 people, maybe if you include 4 children. A smart car can fit 5 so does that make it a compact SUV? Felt cheated so I have lost trust in Hertz.
Pros:they friendly just your site sold stuff they do not have.
4 locations in Smyrna
8.8 Very good
Pros:I was put in a larger car than I requested. Normally this would be nice but I was specifically looking for something that had great gas mileage.
8.8 Very good
Pros:Everyone was friendly.
Cons:Stay open later on Saturday for 5 PM drop off.
Cons:There was too many hidden charges that i did not know about.
Cons:My credit card put a fraud protection hold on my card so it declined but i called My cc comany and they lifted it, ENTERPRISE CANT RUN A CARD AGAIN until another 24 hours ALL LOCATIONS. Stupidest thing i have ever heard of and ruined my vacation.
Pros:Car was ready. Customer service was great
One location in Smyrna
Cons:They don't give me a car for rent because they didn't have it and we made the reservation but don't work. So that reservation and the page its not security for rent we don't like.
2 locations in Smyrna
Pros:Car was comfortable. No hassle at pick up. Car drove well. The employee at pick up was very sweet and helpful. Easy to get to pick up location.
Cons:Interior of car smelled awful and never really got better. No other option for stereo besides boring and one dimensional XM radio. Really would've appreciated being able to plug my device in without having to download app. When I droppped off the car there ended up being hidden fees and charges during the rental that I was not informed of until after my card was charged. I was also charged for extra rental hours even though I brought the car back on the date I was supposed to before the location closed. The car also had terrible gas mileage and I was forced to spend a lot more on gas than I should have. All in all it was a shady and unprofessional experience. At least now I know to stay away from Thrifty locations. The employee I dealt with at drop off was rude as well.
Pros:Late to show up for two customers to pick up cars. The car initially offered was small. Got a larger Hyundai but not cleaned, particularly windows. It worked well enough until I replaced a wrecked car.
Cons:Waiting for service and dirty windows.
Pros:The car return was effortless and easy to do.
One location in Smyrna