Cons: It was a horrible occasion.
I made this reservation on December 6, for a full size car and to be pickup on December 22.
In the morning of the pickup day, I called the rental location to make sure that they had my car.
After 15 mnts of waiting, since at first my reservation could not be found, they told me that since I made reservation using a third party - Kayak my reservation was for whatever car they have available.
They offered me a compact car, which could fit my necessity.
I had to go to other company (Avis) and get exactly what a needed. Even though I had to pay more for it.
Cons: My credit card put a fraud protection hold on my card so it declined but i called My cc comany and they lifted it, ENTERPRISE CANT RUN A CARD AGAIN until another 24 hours ALL LOCATIONS. Stupidest thing i have ever heard of and ruined my vacation.
Didn't have the vehicline I rented 6 days in advan
Pros: One gentlemen was very kind in trying to help me find another vehicle.
Cons: I was told by an employee that "Presidentical" members get priority and all vehicles were gone. This would have been fine; however, my name was on a clipboard, they knew I was coming, I could have and should have been notified prior. Then I was told to call surrounding Hertz locations, this gentlemen did nothing to help. I was not helped until another employee came in and saw that I was clearly upset.
Mar 23 2017
Pros: The location is very crowded, and the signage at the facility could use some work so that newcomers understand where to go and what to do with their personal vehicles. The staff was effective, but they could certainly use some training on how to make the customer feel a little more welcome.