Cons: When I arrived they did have the car I ordered. The sales rep went to the manager and asked to give me an upgrade from the back. The manager said I had to wait until a customer brought another car back? I didnt order. He said the website said they did not have to give me the car I picked out. The manager african amrrican gave a black woman a car and men who walked in
I sat there and men and black woman came in and they got cars. I felt discriminated against. White woman. The car they gave me was dirty. I waited and waited with others getting cars. I called Enterprise and leftca medsage for them to call.
They didnt. Cathy Nelson
Pros: Good selection of vehicles. Staff not forthcoming with much info -
example website appeard to say return car at specific time. Had I returned car as website indicated, I would have been charged an additional day. After several confusing answers the gal finally admitted car needed to be returned no later than 8am so we wouldnt be charged. Note to self, do your research and do NOT assume anything with them or else be prepared to be surprised when you get your final statement! Do not plan on using this Hertz again.