Pros: Good, clean car for the money. The rental car place accepted the insurance to pay directly for the charges.
The different drop-off location (Houston instead of Austin) was accepted at no additional fee immediately.
Feb 28 2017
Cons: Booked my reservation on Kayak for $111,00 at Austin Airport . When I got there they told me reservation was not for airport and charge would be about $350 and I would not get any credit for $ 111 . Really tried to gauge me . Rented from another company for half of what they wanted to charge me .Hertz is horrible
John P Gross
Mar 6 2017
Pros: Staff was really great, car was in good condition and rode smoothly. Was a lifesaver in Austin, TX.
Cons: Location of pick up was way too far from the airport. I paid a $70 cab just to get there. I had a bit of a situation when they wouldn't take my debit card, but was able to override that because of the company I'm affiliated with (and I even got a discount)... not sure how that worked. If paying with debit, they will take out about double the amount of what you actually owe as collateral, but is returned at end of rental. I asked if I could return the car at the airport hertz and they allowed me to do this with a fee about the same as the cab ride.
Jun 30 2016
Cons: Customer service was bad. Called for timings for drop off. Customer service gave wrong information. Drop off had no after hour service. But I was told otherwise