Pros: Good, clean car for the money. The rental car place accepted the insurance to pay directly for the charges.
The different drop-off location (Houston instead of Austin) was accepted at no additional fee immediately.
Feb 28 2017
Cons: Booked my reservation on Kayak for $111,00 at Austin Airport . When I got there they told me reservation was not for airport and charge would be about $350 and I would not get any credit for $ 111 . Really tried to gauge me . Rented from another company for half of what they wanted to charge me .Hertz is horrible
John P Gross
Mar 6 2017
Pros: Staff was really great, car was in good condition and rode smoothly. Was a lifesaver in Austin, TX.
Cons: Location of pick up was way too far from the airport. I paid a $70 cab just to get there. I had a bit of a situation when they wouldn't take my debit card, but was able to override that because of the company I'm affiliated with (and I even got a discount)... not sure how that worked. If paying with debit, they will take out about double the amount of what you actually owe as collateral, but is returned at end of rental. I asked if I could return the car at the airport hertz and they allowed me to do this with a fee about the same as the cab ride.
Apr 7 2017
Pros: Vehicle did very well. Staff in Austin was very thorough and courteous.
Cons: The vehicle had previous wreck damage. Also, the windshield wipers MUST be replaced. They are beyond unsafe.
May 1 2017
Pros: The price I thought I would pay
Cons: The price I ended up paying
May 15 2017
Bait and switch
Cons: When I arrived at the Hertz counter at the Austin airport, I was informed that the reservation was made at an off airport location. There was no shuttle to the other location, nor were they able to transfer the reservation. Therefore, I had to make a new reservation (for double the online fee). In addition I was not able to cancel the original reservation, since it was past the scheduled time of pickup, and because it was a prepayment. The representative at Hertz told me that this happens often. Nowhere on the reservation did it say that the pickup was reserved at an off-airport location.
Jun 1 2017
Pros: not much
Cons: $600 in holds on my credit card AFTER the car was turned in. Still no bill 4 days after car turned in. 20 minute wait on hold to speak to anyone and then they lied and said it would be resolved. Still not resolved. Never again with Hertz. Never.
Jun 30 2016
Cons: Customer service was bad. Called for timings for drop off. Customer service gave wrong information. Drop off had no after hour service. But I was told otherwise