Reviews for Payless in Philadelphia
- All reviews 100%
Aug 25 2017
Not Worth the Savings!!!
Cons: The Philadelphia Airport location is small and understaffed. I waited over 20 minutes for the shuttle to pick me up (I finally called and the shuttle magically appeared). When I arrived at the rental office there were numerous people behind the counter, yet only one lady was helping customers. Apparently the staff behind the counter was not qualified to release pre-resevered cars (?!?). After another 15 minute wait, I was given the keys and directed to the wrong car. When I pointed this out I was told to just find it by walking around the lot and pressing the alarm button. I explained that I had no intention of walking around any lot in 90 degree weather someone finally found the car. The car had stained upholstery, and an odor that I later realized was caused by cigarettes, mixed with cheap air-fresher. Worst rental experience I've ever had!!!
Aug 19 2017
Exellent for the price
Pros: The price was right, and the employees were very friendly and helpful. Car was in great condition, and I was even upgraded, making me happier with the rental.
Cons: Wait was a little long and they seemed to be understaffed (however, I must note the people at the counter were very nice and polite). Outside of car was not as clean as I would prefer, and the car wreaked of smoke. Have to say, though, for the price, these things are to be expected.
Aug 1 2017
Will NEVER use Payless Rental again
Pros: One gentlemen who worked at the office was friendly. Very slow. But compassionate and pleasant.
Cons: The car was awful--smokers smell, filthy seats, could barely see out the dirty windows, AND, worst part, the cigarette lighter/charger was broken so my navigation wouldn't work and I spent my entire trip being lost. VERY FRUSTRATING and no one in multiple customer service areas that I called during my trip could help at all.
Jul 31 2017
PAYLESS SERVICE IS EXCELLENT.
Pros: FAST CHECK IN / OUT and courtesy of front desk.
Cons: The car did not have full tank of gas. We had to wait and get an attendant to fill the gas tank.