Reviews for Budget in Philadelphia
- All reviews 100%
Based on 82 reviews
Feb 19 2017
I didn't even get to rent.
Cons: They rejected my debit card eventhough my credit was the same as last month when I rented with them before. Maybe they put my ss # in wrong.
Feb 1 2017
Terrible location and service
Pros: The car was ok
Cons: The service, the rude staff, the confused clerk and then they overcharged us for bringing back 45 mins late when we originally ask the clerk to extend to that time. Go anywhere else even in the PHL Airport.
Jan 9 2017
Pros: Returnng the vehicle.
Cons: I waited for the Budget shuttle bus at the airline terminal for a very long time. I called Budget two different times to let them know I was waiting at the designated post with several other customers. Eventually, the shuttle arrived 50 minutes later. The Avis shuttle passed by four times while I was waiting. The key for the car was not where the clerk told me it would be. I had to return to the kiosk and find someone to look for the key. 15 minutes later the key was found hidden under the passenger seat. The car assigned to me was filthy inside and outside. I drove to a car wash the next day and paid to have a Budget rental car washed. That was the first time I ever washed a rental car!
Dec 6 2016
Cons: Saw 6 Hertz shuttles and about 5 Avis shuttles before the budget shuttle came. Then tried to add a day and the price went up 6x. Six times!!!
Nov 1 2016
Pros: price, drop off location
Cons: Long wait picking car up. pressure to purchase damage coverage.
Oct 28 2016
Budget Rental CLosed at 8:00pm. I arrived at 8:15p
Cons: Budget rental at 30th street station closed at 8:00pm. I had no idea that would happen. My train was late so I arrived at 8:15pm. No one there. No cars. Ended up taking a train.
Oct 23 2016
Pros: Clean, dependable vehicle
Cons: Long wait at pickup Exorbitant fuel prices from rental company.
Oct 17 2016
Cons: Slow service, cars not readily available, service lights on dashboard, dispute with representative about gas level when returning car. This was my 2nd poor experience with Budget in past 4 months. Budget will be my last choice of rental car companies going forward.
Oct 6 2016
Pros: The cars were clean and a good value. Drop-off was quick and easy.
Cons: Having to wait in line for sooooo long in line to rent the cars.
Oct 1 2016
Pros: Reservation has been canceled due to the price change than $ 208 to $ 500
Cons: Calling him
Sep 26 2016
Pros: Car was a better model than requested.
Cons: Car stank. Funny dirty smell. And the worst part was the lack of shuttle service. Waited over 30 mins for a shuttle that never came. Then when I called about it they said "Just take the Avis bus and walk over". Really? Also I had to wait in a long line to get the car. Not sure how the people got there without the shuttle. Mostly they waisted my time and that's the reason For low score.
Sep 19 2016
Don't rent from budget
Cons: Everything there rude a they lied took hours to get my car
Sep 14 2016
Cons: Would have been useful to know that the place closed at 3pm
Sep 7 2016
Pros: Overall an excellent experience!! Will definitely be doing this again!
Cons: More detailed instructions for how to return car to 30th street station. A bit difficult to find the rental garage and navigate where to drop off the keys. Other than that everything was great!!
Sep 5 2016
Cons: mirrors were water spotted. made it hard to see at night when I picked up.
Aug 30 2016
Pros: Great car for a full size although the engine was lacking in power.
Cons: When arriving from the terminal there were 10 people waiting in line and only two people there to process the rentals. One renter had a problem so everyone had to wait entirely too long. At return, there were cars everywhere and it wasn't clear where to drop the car. Finally someone came over to help but it was very confusing. Change engine oil light was on.
Aug 16 2016
Took forever on pick up and drop off
Cons: How long it took !
Aug 12 2016
Ok in a pinch, not the best.
Pros: Price was competitive compared to other companies.
Cons: Car had scratches and dings. Also the car's interior didn't seem to have been cleaned
Aug 3 2016
Pros: The fine print in contract
Cons: On return I was charged $13.99 more than the Kayak price. When questioned, the customer representative was very rude, Apart from rudeness I saw two issues. One, the fine print in the contract and reasoning behind such an unfair practice. The contract stated a "mileage" surcharge will be added if the car is not return with full tank if the miles driven in less than 75 miles. I have made sure the tank is filled up a few miles before drop off. The terms were not clear and did not appear in the terms when I signed up through Kayak. Two, the mistrust of Budget. Three rudeness has no place in dealing with customers even if the customer is upset.
Aug 1 2016
Pros: Great customer service at the station at pick up and drop off
Jul 28 2016
Cons: Car had some garbage on the floor of the back seat.
Jul 21 2016
Nice service, cheap car
Pros: Great pick-up from airport, friendly informative service. Even told me of a discount that was available.
Cons: The car felt cheap and low-quality. The drivers seat adjustment lever was broken so had to sit totally upright. The car drove with a feeling of knocking in the wheels that you could feel in the steering wheel. The gas door didn't close. The interior was super basic. For a traveler, a USB point is important.
Jul 19 2016
Pros: I accidentally booked a car for the Philadelphia Airport instead of Pittsburgh Airport. The gentleman at the desk started off with I have some bad news and some good news. He made everything right and then apologized there was a very small difference in price. That was great service as far as I'm concerned.
Jul 18 2016
Fine car and a fine price - but there are a few th
Pros: Car Value Friendly people
Cons: Windows (particularly the inside of the front windshield) was very dirty. Had to stop and buy window cleaner it was so bad (and unsafe - had a hard time seeing when driving into the sun). The computer check system is barbaric and slow. It is 2016 - get with it.
Jul 18 2016
One of the best service providers of our trip!
Pros: I've rented with other companies and I must say that I've never experienced a vehicle with the 'bells and whistles' that this one had. I feel that the other companies provided base models, whereas this vehicle had leather seats, power seats, power windows, back up camera, hatch release inside as well as hatch lowering on the hatch itself, separate air temperature controls for the driver and passenger sides, air vents in the back seats, multiple USB ports, mirror light indicator for identifying vehicles in the blind spot. As with any unfamiliar vehicle, we took several minutes in the parking lot to familiarize ourselves with the various features and where things were located. It was a nice vehicle, rode smoothly, no problems at all.
Cons: If I must pick one thing to say I didn't like, I would have to say I didn't like having to wait in line to pick up the vehicle. However, I'm sure that was mostly due to our flight taking twice as long as it was scheduled to and us being thoroughly exhausted. We did also find locating the exit a little challenging and not well marked.
Jun 16 2016
Pros: Shuttle was fast, little wait. Clean bathrooms. Polite agents.
Jun 14 2016
Pros: Easy process
Cons: The 1st car transmition was slipping. It took 50 miles to replace athe vehicle. No manager to talk to.
May 31 2016
Had to wait for 1 hour 20 min
Cons: Had to wait in line for 1 hr 20 min even though reservation was made online. Car was not clean. Lot of dirt unside the car.
May 30 2016
No grace period
Cons: I had to pay an extra haour plus taxes just for arriving 20min late, when added it was like if i had rebted the car for 2 days!!! They do not have a grace period soo they will charge you even if you arrive 5 min late, also when i arrived to return the car i was 15 min waiting in line until attended that also added to my late time. Ridiculous
May 26 2016
Cons: Car smelled of smoke
Apr 18 2016
Cons: The drop-off entry point at the Philadelphia Airport is confusing
Apr 6 2016
Mar 30 2016
Pros: Every thing went very well. Thank you. I'll be back
Mar 26 2016
Pros: Brand new car. Fast pick up and fast return.
Mar 24 2016
Worst car rental experience ever
Pros: Car was ok.
Cons: I Chose the location of Philadelphia airport for my reservation. I got to the Budget location at the airport and after the service person worked on my rental nearly 45 minutes he said I was in the wrong place and that my rental location was a 45 minute drive away. Then he said he could process me as a walk up and after another 30 minutes came up with a price 3 times the amount on my confirmation. I said that was unacceptable and he spent about another 30 minutes voiding it out. This went on and on. They finally gave me a price that was about double what I had reserved. I will never use Kayak or Budget again. If one rents a car at an airport, how are they supposed to go to a location 45 minutes away?? This was totally misleading, inconvenient and cost me twice price I had reserved it for.
Mar 23 2016
Philly airport - easy return
Pros: Great price - Ford Focus was perfect for overnight rental for 1 person Convenient to pick up at one Philadelphia airport and drop at the other. Very easy return process - state mileage and get a portable printed receipt.
Cons: Car had a few big dings on the driver door - made sure to take photo in case I'm charged. Brakes made scratchy sounds occasionally and mentioned it at checking in.
Jan 31 2016
Pros: Easy to get in and out of the lot. Clean office and friendly attendant in the lot.
Cons: Didn't have a full-size vehicle available despite my reservation. They provided me with a sporty mini-van instead. The printers in the office were not working which caused a considerable delay. My biggest complaint however stems around the need to change a reservation due to unforeseen circumstances...such as the giant winter storm. All I'll say is the entire process could have been SO much better.
Dec 23 2015
Needed a credit card
Cons: They wouldn't take my debit card, only a credit card. However, I do not use nor have credit cards. Therefore, I was not able to rent a car and had to wait to take a train. It ended up costing me more money, and I didnt arrive to my destination until 5pm at night, instead of 11:30am as I was expecting.
Dec 21 2015
Pros: Price was truly a bargain! Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too? Location at airport confusing and difficult to return car to.
Nov 25 2015
Terrible - avoid at all cost
Cons: Took 40 minutes to pick us up. Car was dirty and had tire problems, not helpful and the heat didn't work. 30 degrees for a Florida boy. Never again
Nov 14 2015
Pros: The price offered was excellant.
Cons: Budget places a hold of $200 on a card even though my rental was for $34. If using a debit card Budget runs a credit check using Equifax. This agency is the most subjective and unfair of the lot! I have $8000 in my checking and a credit rating of over 700 by all the other agencies but Equifax. Budget was unable to rent me a car as I no longer use credit cards, only debit. I was stranded at the PHL airport for 4 hours trying to get another rental car for under $250 for my one way oneday rental. I ended up renting from Enterprise for 3 times the rate but Great service with no problem with my cards or credit rating. Enterprise will gett my business from now on! Budget, not so much.
Nov 6 2015
Cons: It took over 30 minutes to return the car at the Philadelphia International Airport. That is simply unacceptable.
Nov 2 2015
Budget airport shuttle
Cons: Upon arriving at Philadelphia International airport I waited outside bag claim for 40 minutes and no budget shuttle came around tp pick us up to take us to the rental car center. Finally one budget car renter like myself asked the Avis bus driver if he could give us a ride. He did and dropped us off close to budget where we had to walk over to finally get our car. Upon entering Budget to sign the paperwork, I found long lines. Was not a pleasant experience!
Oct 26 2015
Cons: HALF TANK OF GAS WITH NO $$$$$$ ADJUSTMENT UNRECORDABLE SCRATCHES ON CAR