Reviews for Dollar in Philadelphia
- All reviews 100%
Based on 64 reviews
May 16 2017
Good value and service.
Pros: Excellent new car which was clean a d full of gas.
Cons: Had to wait awhile for pickup to the counter when I arrive to get the car
Apr 24 2017
Pros: Nice car.
Cons: I told them to not put insurance and they still put it on and charged me twice as much from what I was looking at originally. Kayak had one price and somehow I got another price for just two days.
Apr 24 2017
Cons: Very efficient process. All details are presented upfront; no surprises.
Apr 9 2017
What's the point of making a reservation?
Cons: When they can't hold the car for you...
Apr 8 2017
Pros: This location is the dark horse of PHL. Smaller and friendly.
Apr 6 2017
Pros: Fast, very friendly service
Apr 3 2017
Pros: Not much.....
Cons: I was so disappointed in my vehicle. I had a Kia Forte. It has probably got to be the worst car I ever rented. The noises, the squeaking and the roughness of driving the car was horrendous. I will never rent again from Dollar
Mar 23 2017
quick easy service
Pros: quick shuttle pickup and quick turn around with the counter service for both picking up and returning the car.
Mar 14 2017
Courteous and quick help
Pros: When I got lost and also when I could not start the keyless car, the 800 # help was quick and courteous and accurate. Made me feel confident.
Feb 22 2017
A great deal on wheels!
Pros: The entire rental process (pick up and return) was flawless.
Feb 19 2017
Pretty Good Value
Pros: Check in was great. The girls behind the desk were great... Value was a great price.
Cons: Check out was not as courteous. The guy never talked to me. He just handed me the final car slip. No thank you.
Feb 6 2017
Cons: wait for shuttle. Car was old and the seat belt did not work properly
Jan 31 2017
Pros: Great value, decent car.
Cons: No walkaround prior to rental. After I left the lot, I discovered the car had body damage. During the rental period, i was concerned that I would be charged for the damage but fortunately I wasn't as there was not a walkaround inspection when I returned the car either . Also, the fuel policy is a scam. Buy the tank of fuel in the car for a king's ransom OR pay $9.00/gallon upon return OR gas it yourself within 10 miles of the airport and provide a receipt proving the distance. There are very few gas stations within 10 mile of the Philly airport so this was quite burdensome to avoid an enormous charge to refuel the car.
Jan 28 2017
Beware -- Bait and Switch!
Cons: I rentedd a full size carl. When I got to the counter that said that I could only get a full size car if one was on the lot. They only had compact cars and required me to pay a full price for a "premium" car/ O will not rent from Dollar again.
Jan 26 2017
Pros: Friendly upon arrival
Cons: Charged extra when brought back 1/2 hour late - Despite giving me wrong car the day before and sending me through hoops to get the proper one after ready to leave lot. Very displeased. Unlikely to use Dollar again in future
Jan 24 2017
Cons: Waited for a shuttle for 30-45 minutes.
Jan 23 2017
Pros: The return was very easy.
Cons: I didn't buy the insurance because I'm covered with my own private plan and the customer service really tanked after I told them that. They took a very long time to bring us our car and finally put us in a 2015 mazda of some kind. However, they then pulled us out of that car just as we had started the ignition and put us in an old impala that was an extremely mediocre vehicle.
Jan 20 2017
Ok car rental
Pros: Bobby the clerk could have been nicer
Nov 28 2016
Pros: Terrible experience - the Dollar shuttle never showed up at the airport (despite me calling) and so I was not able to get to the rental car parking lot to pick up my car. Will never use them again.
Nov 20 2016
Pros: The agent who checked me in was pleasant and accommodating, in light of the fact that there was no car available for me.
Cons: There was no car available in the size I reserved upon arrival. They tried to give me a car that looked more like it was pulled out of someone's garage than a legitimate rental. Upon return, the agent was less than congenial. I realize it was early in the morning, but a smile and verbal communication are essential to the job, one would think.
Nov 12 2016
Fast and easy
Pros: Clean new car. Service was surprisingly quick.
Cons: The majority of the employees had the attitude of being bothered.
Nov 7 2016
Pros: Great value for money. Car in good condition. Friendly staff.
Cons: Drop off/pick-up could have been streamlined. Kind of long wait for the shuttle. Two people in a row were assigned cars from the same spot so I had to wait for the person in front of me to leave before I could.
Oct 26 2016
Cons: I rented this car because the description said it would hold five people and two suitcases. When I checked in at Dollar they gave me a Ford Fiesta. It barely held my wife and myself and it was a struggle to get our two suitcases in the hatch. I will never rent a car again that does not spell out exactly what the make of the car is.
Oct 15 2016
Pros: The return at ABE was great. Iesha was great. Friendly , information and helpful.
Cons: Sharon was not. She told me the extra charges were all taxes. The price of the rental was $20 more than I was quoted from kayak. She could see the disappointment on my face. Her response was, did you want the car or not ? Come to find out, she added nearly $10 because I pick the car up 40 minutes earlier than I had planned.
Oct 9 2016
Quick and easy
Pros: Made my reservation online. Took two minutes to check me in at pick-up time. Keys were in the car ready to go.
Sep 2 2016
Pros: MPG, Music System, Good Service
Cons: No Bluetooth, extremelly expensive for One way rentals
Aug 30 2016
Pros: The Lady at the counter was a sweetheart and made the rental process clear and understandable. The shuttle drivers were courteous and friendly and kept the buses clean.
Cons: The car was clean but it looked as though it was done quickly and it was not done carefully. Streaks on windows and rearview mirror.
Aug 24 2016
Pros: The person at the desk. He was nice, everything thing else about your rotten company should be thrown out.
Cons: Waste of my time and I went to Alamo and gladly gave them my money. What a nice and accommodating company. Easy to work with and inexpensive. They did just what they advertised. Your company is tacky dusty and deceptive. You know how this goes with, now I'm going to tell 5 people who will tell 5 people and..... By the end of the week about 1000 people with if they don't already know how terrible your company is and to NEVER use you. Good day
Aug 24 2016
Pros: The ease of rental on line and the price was much better than the direct rental car site.
Jul 9 2016
Dollar bait and swicth.
Cons: Car was a sub-compact when I asked for a midsize. Price changed from $200.00 to $498.00 at counter. Went to a different car rental.
Oct 13 2015
Bait & Switch
Cons: I made the purchase on Kayak using the parameters in the app and booked online. Once they had the shuttle take me to the store, the price doubled, though they could clearly see the price booked from kayak, they refused to honor it, saying the problem was with kayak. After protesting, I eventually had to leave because I was short on time. Weeks later, after filing a complaint on their website, kicking a storm on Twitter, my issue remains unresolved. Never again.