Reviews for Avis in Philadelphia
- All reviews 100%
Oct 6 2016
Good Process, Dirty Car
Pros: Picking up and dropping were much better than the competitors at the PHL airport.
Cons: Car was dirty, inside and out and smelled strongly of smoke. The approval from the cleaning supervisor was on the dash but I can't imagine they actually looked at the car given it's cleanliness. The car quality was fine however.
Sep 27 2016
Badly treated by corporate customer service; good
Pros: The car itself was nice, though there was a little bit of trash left in there when I picked it up. The people at each branch were friendly and efficient. In Greenville, SC, where I returned the car, their computer system was down, yet the gentleman still provided good customer service. However, I was treated extremely poorly by the corporate customer service over the phone (see next half of the review)
Cons: Although the Philadelphia and Greenville branches were great (see first half of review) the over-the-phone customer service on the corporate line was abominable. I was requesting the possibility of changing dropoff locations, and I was treated very badly. Not only did the pricemore than triple for me to drop it off 400 miles closer than planned (so I just chose to stick with the original dropoff location), but the gentleman on the phone mocked me and raised his voice. Disgusting behavior. I gave the overall experience a "mediocre" rating for this reason, because while the rest of the experience was good, this man ruined it before it started.
Jul 18 2016
Pros: The car was as advertised. Clean but high miles.
Cons: Kayak booked me a car in Philly. When I got the reservation reminder it was for pickup at the convention center not the airport. When we move the reservation the cost was almost twice what we had booked the original reservation before. It would be great if Kayak could have a more prominent alert when renting cars not from the airport locations. Avis' checkin process was also very poor. I had to wait in line for over 20 minutes while other customers checked out. No automated kiosk. Eventhough I had prepaid for everything it took almost 5 minutes to check me out once I got in front of a CSR.
May 8 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2