Reviews for Avis in Philadelphia
- All reviews 100%
Jul 18 2016
Pros: The car was as advertised. Clean but high miles.
Cons: Kayak booked me a car in Philly. When I got the reservation reminder it was for pickup at the convention center not the airport. When we move the reservation the cost was almost twice what we had booked the original reservation before. It would be great if Kayak could have a more prominent alert when renting cars not from the airport locations. Avis' checkin process was also very poor. I had to wait in line for over 20 minutes while other customers checked out. No automated kiosk. Eventhough I had prepaid for everything it took almost 5 minutes to check me out once I got in front of a CSR.
May 8 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2
May 2 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
Mar 23 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.