Reviews for Avis in Philadelphia
- All reviews 100%
Aug 14 2017
Cons: My expectations for the car rental experience are always pretty low, but Avis definitely fell well below. After waiting in line behind only 3 other customers for 40 minutes (there was only 1 counter person), we received the keys to our Ford Escape. After loading all of our suitcases in the car, we discovered that the entire inside of the main car was FILTHY. I am unsure how someone could trash a rental car like this, but they did. After AGAIN waiting in line we were given another car (no apologies upgrades or rebates offered). This car we discovered after exiting the rental lot only had a third of a tank of gas (and later found that it had issues with "reverse"). Over an hour behind schedule, we called Avis and were told to take a picture of our gas gauge! This of course was met with skepticism upon return, and again there was no apology or offer of compensation. I'll book elsewhere next time.
Jul 26 2017
Customer service was lacking
Pros: It was a good car with no mechanical problems, with a CD player and good A/C.
Cons: I wanted to extend the rental for an additional day (at least) and to return it to a different location, but the Avis reps couldn't tell me if there'd be extra fees and what they'd be.
Jul 24 2017
Pros: Efficient service.
Apr 25 2017
Pros: The ease of picking my car, using the app, and the quickness and ease of returning it.
Cons: There was trash still in the car when we picked it up and the fuel tank was only 3/4 fuel. They adjusted the fuel on the rental but still would have liked to have left with a full tank.