Reviews for Hertz in Philadelphia
- All reviews 100%
Nov 2 2016
Car was fine, customer service was terrible.
Pros: The car operated smoothly for the most part and was all we needed for a short trip.
Cons: I had an unfortunate dilemma in that i made this reservation weeks ago, and then a week before the pick-up my credit card was cancelled due to fraud. On site I was told there was still balance due and that I couldn't use another method of payment outside of another credit card. When I got my partner to finally take a cab over herself and use her credit card, we had to cancel my reservation and start a brand new one because I couldn't pay the full amount. The new rate popped up double the original rate. Throughout this interaction the sales rep was unhelpful and her demeanor was uninterested. While we were checking a price with a competitor in the same venue she went left on a short break and her partner rang us up and brought up yet another even higher price. We had to wait till the former rep came back to get the 2nd price back. Overall this experience left a bad taste in our mouth about using the Hertz service.
Nov 2 2016
Pros: The car drove very nice.
Cons: The car was dirty at pickup the Hertz employee stated that there was no water to wash the car there was stains in the door when the doors the outside was dirty the glass was dirty the car was 30 on the console. He did offer if I was to go wash the car they will reimburse me I had limited time I pay for I think six days around on what and I expected a clean car but did not get one and had no time to read book very disappointed that Hertz.
Nov 1 2016
Service was lacking, associates were rude and un-a
Cons: Service was lacking, associates were rude and un-accommodating. I didn't like being patronized and made to feel I was bothersome. I would have appreciated associates act like they're there to help.
Oct 31 2016
Pros: The staff at the Hertz airport location desk and parking lot booth were wonderful. Personable and very helpful (a little slow moving, but otherwise friendly and competent!) Thank you.