Pros: Because the car I reserved had a tire low on air, they gave me a free upgrade. The car ran great and we put a lot of miles on it in the two weeks we had it. Ironically one of the tires had a slow leak but I only had to put air in it once. The folks in the store were great and gave us a ride to the light rail station when we turned the car in
Cons: That I didn't get to drive the 2017 Hyundai Elantra I was supposed to get. The Chevy Impala was good but larger than I am used to driving.
Aug 19 2016
Pros: Drop-off agent made a bill correction due to a timing issue (I wouldn't have been a happy customer otherwise).
Cons: This is out of Enterprise's control, but the path to get to the rental car drop-off area is... confusing, to say the least. Perhaps I was just getting there from an odd direction.
Sep 15 2016
These people were great!
Pros: They picked me up at the train station, were friendly and did what they said they were going to do. There were no surprises and everything was easy.
Sep 15 2016
Pros: shuttle bus from airport to rental desk was fast
Cons: long wait to rental desk.... AND NO SPARE TIRE (scary)
Sep 23 2016
Fantastic customer service
Pros: Do yourself a favor and take the time to go to this location. The customer service was spectacular! They called a fewhile days prior to make sure I still needed the rental and asked if there were any changes I wanted to make. They even called a day into my rental and asked how I liked my rental! RENT HERE!!!
Sep 26 2016
Pros: Very pleasant staff. Car had a few issues maintenance warning went on 2 days into trip windshield fluid empty but nothing too serious
Oct 15 2016
Pros: Courteous and efficient service. Extremely helpful and upfront.
Nov 18 2016
I had a great experience.
Pros: The car was clean and ran very well.
Nov 29 2016
Pros: This was the best car rental experience we have ever had. The service was wonderful and attentive. Would definitely return to this enterprise!
Jan 3 2017
Pros: We picked up the vehicle at Sea-Tac airport. The car handled really well in all the snow and we were very pleased with the comfort.
Pros: The pick up location was friendly and processed everything. They didn't charge me for the tablet that was installed which was nice. Even if I lost the use of it along with the car due to a suicidal deer in Montana. Hertz sent a tow truck that hauled to Kalispell airport where I picked up another car and was on my way.
Cons: They didn't explain the use/charges for the installed tablet. Because it was two different locations (Bremerton/Kalispell) they closed out the account for the one car and wrote a new one for the other so I didn't get the rate I had previously. It was a nice car though so not much to complain there..
Apr 24 2016
Cons: When I put in a reservation for a car, I expect that it will be ready to pick up. The car wasn't cleaned or detailed. It didn't have a full tank of gas and I was expected to pay to have it filled up. For a business that is a customer service industry, they failed miserably. I will never use Hertz rentals again.