Pros: Drop-off agent made a bill correction due to a timing issue (I wouldn't have been a happy customer otherwise).
Cons: This is out of Enterprise's control, but the path to get to the rental car drop-off area is... confusing, to say the least. Perhaps I was just getting there from an odd direction.
Sep 15 2016
These people were great!
Pros: They picked me up at the train station, were friendly and did what they said they were going to do. There were no surprises and everything was easy.
Sep 15 2016
Pros: shuttle bus from airport to rental desk was fast
Cons: long wait to rental desk.... AND NO SPARE TIRE (scary)
Sep 23 2016
Fantastic customer service
Pros: Do yourself a favor and take the time to go to this location. The customer service was spectacular! They called a fewhile days prior to make sure I still needed the rental and asked if there were any changes I wanted to make. They even called a day into my rental and asked how I liked my rental! RENT HERE!!!
Pros: The pick up location was friendly and processed everything. They didn't charge me for the tablet that was installed which was nice. Even if I lost the use of it along with the car due to a suicidal deer in Montana. Hertz sent a tow truck that hauled to Kalispell airport where I picked up another car and was on my way.
Cons: They didn't explain the use/charges for the installed tablet. Because it was two different locations (Bremerton/Kalispell) they closed out the account for the one car and wrote a new one for the other so I didn't get the rate I had previously. It was a nice car though so not much to complain there..
Apr 24 2016
Cons: When I put in a reservation for a car, I expect that it will be ready to pick up. The car wasn't cleaned or detailed. It didn't have a full tank of gas and I was expected to pay to have it filled up. For a business that is a customer service industry, they failed miserably. I will never use Hertz rentals again.