Reviews for E-Z Rent-A-Car in Punta Cana
- All reviews 100%
Jan 10 2017
0 stars because they didn't have a vehicle for us
Pros: Absolutely nothing.
Cons: The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.
Jan 4 2017
We'vw been cheated, they didn't rent us any car.
Pros: I would be capable to disband Kayak from the Internet.
Cons: They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!
Nov 16 2016
Horrible rental company
Cons: Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.