Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Apr 30 2017
Cons: The total out of pocket cost should be displayed on the reservation. There is no reason to have the price be $70 higher than what is shown on the reservation.
May 23 2017
Pros: Easy rental, easy pickup and drop off. Friendly and helpful counter staff
Cons: Key fob didn't work but other than that no issues
May 19 2017
warning light and could not exchange
Cons: car stuttered and stammered thru first 2 gears. warning light came on advised to exchange but could not as office was closed on weekend. asked to drive 30 miles to exchange, did not.
Won't use Hertz again.
Pros: Placed order on line for a specific time. Car was ready. Service was fast and efficient. Car was clean and 100% ready. Drop off was easy and fast. Charges matched the original quote to the penny. No surprises. Happy customer