Pros: The customer service and the ease of renting the vehicle
Oct 29 2016
Pros: Good services overall
Dec 30 2016
Pros: Will went out of his way to help us.
Appreciated that they helped solve a mistake we had made.
Mar 23 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!
Jun 19 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
Jun 26 2017
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Oct 23 2017
Be sure you get the right shop for airport pickup
Pros: Jake from the Airport Rd. office called to make sure I wanted his (Brainard Airport) office in Hartford, and not them more likely Bradley Airport in Windsor Locks, serving the Hartford area. Thay was going above and beyond and saved me a LOT of trouble. The Bradley shop honored the rate (with higher taxes) and were friendly and professional.
I have been scammed by the Alamo/National tactics and highly recommend Enterprise over those two chains.
Cons: Only that the website didn't make the location abundantly clear. The system should know that "Hartford" might mean Bradley and alert the buyer. That may be Kayak's problem, not sure.
Pros: Placed order on line for a specific time. Car was ready. Service was fast and efficient. Car was clean and 100% ready. Drop off was easy and fast. Charges matched the original quote to the penny. No surprises. Happy customer
Cons: car stuttered and stammered thru first 2 gears. warning light came on advised to exchange but could not as office was closed on weekend. asked to drive 30 miles to exchange, did not.
Won't use Hertz again.