Pros: The customer service and the ease of renting the vehicle
Oct 29 2016
Pros: Good services overall
Dec 30 2016
Pros: Will went out of his way to help us.
Appreciated that they helped solve a mistake we had made.
Mar 23 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!
Jun 19 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
Jun 26 2017
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Apr 30 2017
Cons: The total out of pocket cost should be displayed on the reservation. There is no reason to have the price be $70 higher than what is shown on the reservation.
May 23 2017
Pros: Easy rental, easy pickup and drop off. Friendly and helpful counter staff
Cons: Key fob didn't work but other than that no issues
Jun 4 2017
Pros: Car was clean
Cons: Only had 2 people working in the middle of the day. Took over and hour to get my car. The computer checkin was broken so had to wait. Also when I booked it said it was the rental place at the airport but when I got there they said it was for the place downtown. Charges me 40 dollars more then I was supposed to be charged
May 19 2017
warning light and could not exchange
Cons: car stuttered and stammered thru first 2 gears. warning light came on advised to exchange but could not as office was closed on weekend. asked to drive 30 miles to exchange, did not.
Won't use Hertz again.
Pros: Placed order on line for a specific time. Car was ready. Service was fast and efficient. Car was clean and 100% ready. Drop off was easy and fast. Charges matched the original quote to the penny. No surprises. Happy customer