Cons: I booked w/Kayak for a car in LAX. What I got was a car in some other Los Angeles location. Yes, it was a good price but I had to pay 3 times the arrangement. The rental agency said this happens all the time!!! How horrible for Kayak to not alert us to the location. I requested LAX car. How am I to know the actual street address for each rental agency??? At no time did the Kayak program state that I was booking so many miles away from the airport and that a shuttle bus was not provided? If I request a car at LAX, I expect a car at LAX. If I wanted a car downtown Los Angeles, I would have requested a different location. Kayak has a responsibility to state a warning that the car will be X miles away from LAX. And to find out that this happens often clearly puts some responsibility on Kayak for alerting their patrons to exactly what/where they are renting.
Dec 17 2016
Pros: The service
Cons: The car was cheap. Not even an arm rest for passenger. Surprised the windows were automatic
Jan 1 2017
Enterprise made all inconsistencies corrected
Pros: Discounts given fo problems faced. great rate.
Mar 28 2017
Friendly and fast
Pros: The lady that helped me was a total pro and on top of that made me feel like a welcome guest. I will definitely be back.
Apr 22 2017
Pros: Friendly staff
Cons: High care rental insurance rates
Jan 18 2017
Pros: Ordered through 3rd party travel site and registered the wrong location. Enterprise Associate onsite was extremely helpful in correcting the error and getting me on my way.
Jan 4 2017
Pros: Service people were excellent, everything worked well.
Cons: access to the gas tank requiring the driver door to remain open during fillup was a design flaw of the manufacturer, not the fault of rental car.
Feb 22 2017
A good choice in the face of torrential rains
Pros: I was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.
Cons: The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
Pros: I loved the car. It was super smooth and such an easy ride. Wish I didn't have to give it up. Customer service was also very lovely. And they even gave me a bit of a discount for waiting for a while to get my rental.