Cons: I booked w/Kayak for a car in LAX. What I got was a car in some other Los Angeles location. Yes, it was a good price but I had to pay 3 times the arrangement. The rental agency said this happens all the time!!! How horrible for Kayak to not alert us to the location. I requested LAX car. How am I to know the actual street address for each rental agency??? At no time did the Kayak program state that I was booking so many miles away from the airport and that a shuttle bus was not provided? If I request a car at LAX, I expect a car at LAX. If I wanted a car downtown Los Angeles, I would have requested a different location. Kayak has a responsibility to state a warning that the car will be X miles away from LAX. And to find out that this happens often clearly puts some responsibility on Kayak for alerting their patrons to exactly what/where they are renting.
Dec 17 2016
Pros: The service
Cons: The car was cheap. Not even an arm rest for passenger. Surprised the windows were automatic
Jan 1 2017
Enterprise made all inconsistencies corrected
Pros: Discounts given fo problems faced. great rate.
Mar 28 2017
Friendly and fast
Pros: The lady that helped me was a total pro and on top of that made me feel like a welcome guest. I will definitely be back.
Apr 22 2017
Pros: Friendly staff
Cons: High care rental insurance rates
Jan 18 2017
Pros: Ordered through 3rd party travel site and registered the wrong location. Enterprise Associate onsite was extremely helpful in correcting the error and getting me on my way.
Jan 4 2017
Pros: Service people were excellent, everything worked well.
Cons: access to the gas tank requiring the driver door to remain open during fillup was a design flaw of the manufacturer, not the fault of rental car.
Feb 22 2017
A good choice in the face of torrential rains
Pros: I was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.
Cons: The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
Pros: I loved the car. It was super smooth and such an easy ride. Wish I didn't have to give it up. Customer service was also very lovely. And they even gave me a bit of a discount for waiting for a while to get my rental.
Oct 24 2017
No car avail for pick up
Cons: Empty lot. No car was avail for pick up at the scheduled time. Can not confirm approx time. Had to cancel due to no car as promised.
Nov 28 2017
Good Car, but better if it was there when they committed!
Pros: The Car was fine.
Cons: I waited for an hour to get the car on a day where leaving early was critical. This hour delay cost me an additional 2 hours of drive/wait time!
Jan 5 2018
Pros: I went to the Hertz website and checked the price, then went to Hotwire. Hotwire saved me about $100 and allowed me to get car insurance and come out at about the same price as Hertz. The insurance through Hotwire was only $9 a day, which was cheaper than Hertz also.