Cons: I got a call at 4:30 pm the night before I was to pick up car in the morning telling me they did not have a car for me.
Oct 6 2016
How to get ripped off at enterprise
Cons: You like putting these if you like going over there and not having a car ready by the time you come up here please go to Enterprise they will assist you and charging you extra over what was promised
Dec 30 2016
They ran out of cars
Pros: Was disappointed made the reservation in September for a December vacation went 2 days in a row no cars they didn't call. They potentially could of ruined my vacation if I didn't have my brother their to lend me his
Car!! Not good!!!
Jan 1 2017
When they say "push back", it means don't give you
Pros: At OUR request of waiving a $50 charge for returning the rental to the airport instead of the pick up location fee, the manager agreed.
Cons: They called on Christmas Eve right before closing to leave a message that our car rental would not be available at 9 am closing. Of course the office was closed for the holidays and wouldn't open until the day/time of our rental pickup order. We ended up calling them at the time we should have been picking up a car and getting a vehicle hours later, but had to arrange for an alternative transportation to pick up the car as well as delay in the days plan (on vacation...). And the car wasn't even filled completely with gas! The manager offered no apologies or incentive for delay. Not impressed and will try another location as we rent about five times a year in West Palm Beach.
Jan 12 2017
Pros: Unfortunately, I liked nothing.
Cons: The location was very difficult to find. I had called the location all day to ask a few questions about my rental and each time I called no one picked up and I was disconnected. When I arrived I told the desk agent I had been trying to reach someone and she said the lines had been down all day and gave a very lackluster apology. She proceeded to tell me they had limited cars and she would have to see "if" they had something for me. To make a long story short I ended up leaving and getting a rental from dollar rent a car. It was a much better experience. I will never rent from Enterprise again.
Pros: Hello - I reserved the car for my boss. I then learned the location was not in fact in the airport as the website had lead me to believe. Then when I asked for a pick up from our offices a pick up was not available. We ended up just cancelling the reservation. I haven't checked the CC statement yet. But as soon as I do I will be contacting you for a refund.
Pros: At pickup I realized I had reserved at the wrong location. The agent was very helpful and said don't worry I can help. I was not able to get the car I originally reserved, but that was OK. I had to rent a SUV (my mistake for not knowing the PBI address). I was just happy that I did not have to go to another location.