Royal Palm Beach Car Rentals

Cons: Car was very clean inside, but needed a wash on the exterior. We were very pleased with the value for the dollar, esp. as we had to extend the rental an extra day!

Cons: I got a call at 4:30 pm the night before I was to pick up car in the morning telling me they did not have a car for me.

Cons: They suck.

Cons: the Enterprise bus dropped us of at the wrong location.they offered no help and would not take us to the other location and told us to take a taxi, got there and waited an hour while they washed a car that i did not want but had to take and not a drop of gas in the car,told us we could change the car if un happy with it.tried to return it after one week and they said they would not do it,

Cons: I was overcharged when received bill and enterprise said it was not processed properly at drop off location in west palm beach. They sent message to west palm location but still not resolved.

Cons: You like putting these if you like going over there and not having a car ready by the time you come up here please go to Enterprise they will assist you and charging you extra over what was promised

Cons: nothing no to like

Cons: They called on Christmas Eve right before closing to leave a message that our car rental would not be available at 9 am closing. Of course the office was closed for the holidays and wouldn't open until the day/time of our rental pickup order. We ended up calling them at the time we should have been picking up a car and getting a vehicle hours later, but had to arrange for an alternative transportation to pick up the car as well as delay in the days plan (on vacation...). And the car wasn't even filled completely with gas! The manager offered no apologies or incentive for delay. Not impressed and will try another location as we rent about five times a year in West Palm Beach.

Cons: The location was very difficult to find. I had called the location all day to ask a few questions about my rental and each time I called no one picked up and I was disconnected. When I arrived I told the desk agent I had been trying to reach someone and she said the lines had been down all day and gave a very lackluster apology. She proceeded to tell me they had limited cars and she would have to see "if" they had something for me. To make a long story short I ended up leaving and getting a rental from dollar rent a car. It was a much better experience. I will never rent from Enterprise again.

Cons: Nothing ....everything was great!

Cons: The dropoff wouldn't provide transportation to the nearby airport unless I paid a $20 fee. Not acceptable.

Cons: Provided a contract that had to be renewed at the end of the month. They then refused to extend the contract, and stated that they needed to open a new contract, at a higher cost. After nearly two hours of back and forth dialogue, they released us with no extended contract. Their ignorance on how to handle this situation was appalling. Had we been stopped by a police man we could have been arrested and the car impounded.

Cons: I had reserved for 6 weeks, but the agent said she could only book thru month end and call back to extend. Tried 4 times to reach original retal agency but they never answered and was transferred twice to "800" number who said they could not help but that I needed to keep trying Ocala agency or drive to that location which was 3 hours away. Crazy!

Cons: The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job? This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business. Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list! We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.

Cons: No explanation was given to me regarding charges. I picked up the car in Fort Lauderdale around 9AM. I dropped off the car in West Palm Beach the next day around 930 AM. I was charged an extra thirty dollars for not returning the car within 24 hours. Even though the reservation clearly stated the drop off time was the next day at 10am.

Cons: I arrived at the drop off in West Palm Beach at 8pm. They closed at 6pm. I returned at 8am to drop off car. I asked if they were charging me for another day. No answer from AVIS employee. She walked away and came back and handed me a bill. I told her I would keep the car until 5pm which was the official drop off. She said it was too late and refused to give me back the keys. She charged me $295 for the second day even thought the receipt showed an additional day at $127. I called customer service and they said they have nothing on their end indicating a price for an additional day. I will settle the matter in small claims court because their corporate greed is disgusting.