Cons: Car was very clean inside, but needed a wash on the exterior.
We were very pleased with the value for the dollar, esp. as we had to extend the rental an extra day!
Oct 27 2016
Cons: I got a call at 4:30 pm the night before I was to pick up car in the morning telling me they did not have a car for me.
Feb 5 2017
Cons: They suck.
Mar 7 2017
Pros: nothing one of my worst dealingsi in renting a car.
Cons: the Enterprise bus dropped us of at the wrong location.they offered no help and would not take us to the other location and told us to take a taxi, got there and waited an hour while they washed a car that i did not want but had to take and not a drop of gas in the car,told us we could change the car if un happy with it.tried to return it after one week and they said they would not do it,
Mar 20 2017
Did not honor price quote confirmation
Pros: did not print me s receipt and said it would be sent to me.
Cons: I was overcharged when received bill and enterprise said it was not processed properly at drop off location in west palm beach. They sent message to west palm location but still not resolved.
Oct 6 2016
How to get ripped off at enterprise
Cons: You like putting these if you like going over there and not having a car ready by the time you come up here please go to Enterprise they will assist you and charging you extra over what was promised
Dec 30 2016
They ran out of cars
Pros: Was disappointed made the reservation in September for a December vacation went 2 days in a row no cars they didn't call. They potentially could of ruined my vacation if I didn't have my brother their to lend me his
Car!! Not good!!!
Mar 23 2017
great florida vacation
Pros: we were pleased with the speed of renting the car
the price was correct they even upgraded us
Cons: nothing no to like
Jan 1 2017
When they say "push back", it means don't give you
Pros: At OUR request of waiving a $50 charge for returning the rental to the airport instead of the pick up location fee, the manager agreed.
Cons: They called on Christmas Eve right before closing to leave a message that our car rental would not be available at 9 am closing. Of course the office was closed for the holidays and wouldn't open until the day/time of our rental pickup order. We ended up calling them at the time we should have been picking up a car and getting a vehicle hours later, but had to arrange for an alternative transportation to pick up the car as well as delay in the days plan (on vacation...). And the car wasn't even filled completely with gas! The manager offered no apologies or incentive for delay. Not impressed and will try another location as we rent about five times a year in West Palm Beach.
Jan 12 2017
Pros: Unfortunately, I liked nothing.
Cons: The location was very difficult to find. I had called the location all day to ask a few questions about my rental and each time I called no one picked up and I was disconnected. When I arrived I told the desk agent I had been trying to reach someone and she said the lines had been down all day and gave a very lackluster apology. She proceeded to tell me they had limited cars and she would have to see "if" they had something for me. To make a long story short I ended up leaving and getting a rental from dollar rent a car. It was a much better experience. I will never rent from Enterprise again.
Pros: At pickup I realized I had reserved at the wrong location. The agent was very helpful and said don't worry I can help. I was not able to get the car I originally reserved, but that was OK. I had to rent a SUV (my mistake for not knowing the PBI address). I was just happy that I did not have to go to another location.
Cons: Nothing ....everything was great!
Feb 18 2017
Cons: The dropoff wouldn't provide transportation to the nearby airport unless I paid a $20 fee.
Mar 13 2017
Pros: Nice car, clean and fully fueled.
Cons: Provided a contract that had to be renewed at the end of the month. They then refused to extend the contract, and stated that they needed to open a new contract, at a higher cost. After nearly two hours of back and forth dialogue, they released us with no extended contract. Their ignorance on how to handle this situation was appalling. Had we been stopped by a police man we could have been arrested and the car impounded.
Apr 9 2017
Pros: I expected to be driving a Ford Focus but they had none and gave me a Subaru Forester instead. It was well mainted and comfortable.
Cons: I had reserved for 6 weeks, but the agent said she could only book thru month end and call back to extend. Tried 4 times to reach original retal agency but they never answered and was transferred twice to "800" number who said they could not help but that I needed to keep trying Ocala agency or drive to that location which was 3 hours away. Crazy!
May 22 2017
Bait and switch budget..NEVER AGAIN!!!
Pros: We hadn't ordered a vehicle from Budget for a long time, since our last rental experience with them was not good, so we decided , since their price looked good, we would give them another shot... BIG MISTAKE!!
We ordered a large Ford E series van.in the West Palm Beach area. On the morning of the rental, we got a call saying they didn't have it. We were told that the airport location did have one, so we could just pick one up there, and the price would be matched. However, when we arrived the customer service rep told us he had to get one over from Avis... while we waited I wanted to confirm the price match.
Cons: The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job?
This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business.
Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list!
We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.
Pros: Hello - I reserved the car for my boss. I then learned the location was not in fact in the airport as the website had lead me to believe. Then when I asked for a pick up from our offices a pick up was not available. We ended up just cancelling the reservation. I haven't checked the CC statement yet. But as soon as I do I will be contacting you for a refund.
Feb 7 2017
Cons: No explanation was given to me regarding charges. I picked up the car in Fort Lauderdale around 9AM. I dropped off the car in West Palm Beach the next day around 930 AM. I was charged an extra thirty dollars for not returning the car within 24 hours. Even though the reservation clearly stated the drop off time was the next day at 10am.
Mar 21 2017
i reccomend Hertz or any other company but AVIS
Cons: I arrived at the drop off in West Palm Beach at 8pm. They closed at 6pm. I returned at 8am to drop off car. I asked if they were charging me for another day. No answer from AVIS employee. She walked away and came back and handed me a bill. I told her I would keep the car until 5pm which was the official drop off. She said it was too late and refused to give me back the keys. She charged me $295 for the second day even thought the receipt showed an additional day at $127. I called customer service and they said they have nothing on their end indicating a price for an additional day. I will settle the matter in small claims court because their corporate greed is disgusting.