Pros: I liked that the rental company is located in the airport itself, no need to take a shuttle to an offsite location.
Cons: The Dollar counter at the airport informed me that my reservation was for a Dollar location offsite and that reservation rate would not be honored at the airport. They advised me to take a cab to the offsite location, which we did. When we arrived, the offsite location was closed. We paid a $60 cab fee and were then stranded without a car. We contacted customer support and they said to take a cab back to the airport and refused to offer any compensation for the inconvenience. We ended up renting from National, which ended up being an excellent experience and at a lessor rate.
Mar 25 2016
Cons: I searched your site for rentals from the airport - you directed me to a rental company 40-50 minutes off site - with NO shuttle - I lost 2 hours of my life scrambling to rent another car - which cost a hell of a lot more!
how do you expect people to pick up cars that are 50 minutes away from the airport?
Mar 27 2016
Wouldn't honor reservation
Cons: I had a reservation for a 5 day rental. When I got to Dollar they told me it must have been a mistake. I had the confirmation email that listed all the details including the price which I showed them. They tried to charge me 3 times the price. Will never rent from them again. Ended up taking Uber which was much cheaper and better.
Apr 5 2016
Called me 1 before my flight in told me they had n
Pros: I didn't like anything.
Cons: THEY CALLED ME 1 hour before my flight and told me they did not have any cats for that price. Which i think is very unprofessional, I am trevaling with 2 small kids, and for you to call and tell me no car are available that is just crazy to me never again will I book through kayak this should never happen, they also told me they would call back if anything came available do you think they call me back hell no! I was so disgusted with the service with both parties, how could you let this happen with people traveling far away from home! Never again.
Apr 11 2016
Pros: Easy, great customer service, thanks Lorisa
Accepted debit card/ no credit card needed
Apr 13 2016
Pros: Lorisa was the best! She was, by far, the best person we've ever dealt with when we've travelled. She was happy and very helpful! She should get a promotion or a raise- we would go back to that particular Dollar just because of her.
Apr 28 2016
Terrible unfriendly experience
Cons: They first didn't have the car I had reserved, I waited 30 min for them to deliver the car to the branch I was at. After everything I was billed for the larger car I received that they told me would be a free upgrade since they were out of the size I booked.
May 10 2016
Horrible customer service
Pros: Nothing at all
Cons: First they called me and told me they didn't have my reservation I changed it for the next day when I go back the next day she says yes we have a vehicle but not for the price they didn't want to order my rates will never rent from them again
Jun 24 2016
Family trip to florida
Pros: The jeep was good fun and clean... Large enough for all of us.
Cons: The jeep didnt work well! Think lights randomly going on and off and automatic locks didnt work for the back seats. Hastle in the constant rainy weather.