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5 locations in Sapulpa
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Reviews
8.0 Very good
May 2021
Pros:
Car was exactly what I requested. Clean.Cons:
There is no drop box for keys at this location. You must puck up and drop off between 8 and 5. This was not handy at all. We had to be there before 8 the next morning to hand off the keys. I also wasn't expecting the $300 deposit I was charged on top of my $288 rate.2.0 Poor
May 2021
Cons:
Car was not ready. They tried to charge for things in a very shifty way. They did not disclose information that was important to the rental. They were emphatic that there was to be no smoking of any kind in the car and gave us a car that reeked of smoke - and then said that it was the cleaner they used to sanitize due to COVID. RIGHT!!! They charged us (prepaid) for a full tank of gas upon return, said we had a full tank of gas when they gave us the keys, but the car was only half full. When we pointed all these things out, they became defensive, dismissive and resorted to lies.2.0 Poor
Mar 2021
Cons:
No vehicle like the one I reserved. Called the next day - day of pick up to tell me. The person who called to tell me was very rude.2.0 Poor
Mar 2021
Cons:
My reservation was cancelled by enterprise and I was not notified. Very frustrating and ended up having to Uber 85 miles to my destination. There were no other rental options in the entire city8.0 Very good
Mar 2021
Pros:
All the above.Cons:
Good deal for the price. Happy Camper10.0 Wonderful
Oct 2020
Cons:
Could not have been any better.2 locations in Sapulpa
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8.8 Very good
Mar 2017
Cons:
Returned car early. Wish for a pro rate refund10.0 Wonderful
Apr 2016
Pros:
I walked in pick up car in no time after. I made reservations online.10.0 Wonderful
Jan 2023
4.0 Mediocre
Nov 2022
10.0 Wonderful
Aug 2021
10.0 Wonderful
Jul 2021
One location in Sapulpa
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2.0 Poor
May 2021
Pros:
Nothing10.0 Wonderful
May 2021
Pros:
great people and great car10.0 Wonderful
Nov 2020
Pros:
Staff was helpful and nice. Let me pick up the car an hour early so I could get a head start on my day! Thanks guys!Cons:
Verification of drop off. The key had to be left in a drop box, which is handy. But there’s no way to verify what time or by whom the keys were dropped off. To clear me of any liability of the car sitting in the lot while the store is unattended, it would be helpful to have some sort of verification process, an attendant would be nice but not necessary. Maybe a phone call or video conference might work.5.6 Fair
Oct 2020
Cons:
When we picked up the car we did a walk around but missed the broken taillight. We asked if someone needed to check off we did that and they said no. When we got in the car and was several several miles down the road we turned on the air conditioner and it smelled so bad of cigarette smoke. The day before we turned in the car my husband was filling up the car and noticed that one of the tires had cord showing. We returned the car and they took a little bit off the balance but they never said sorry or even addressed the fact what happened.8.0 Very good
Oct 2020
Pros:
I called to see if I could pick up my SUV rental early and the staff said nothing would be available for early pick up and that I would not have a rental at all. I called national customer service who assured me I would have an SUV that met my needs. When I arrived, they said nothing was available and seemed clueless on whether I could get an SUV at the airport. I had to go to the lot myself and find a KIA Sorrento that had just been returned to get my rental in advance of my trip. Energy level of staff low.Cons:
Problem solving skills. I wondered if I could go to the airport and get a rental if they didn't have one and they seemed clueless on that. Fortunately a return came in and saved the day. I don't know if I will rent from this location again. It is convenient to where I live and I got a great value but this was not a good experience.3.2 Poor
Oct 2020
Cons:
Not only was a charge for the insurance on the car but I never got a vehicle in the first place. Kayak information is not up to date on this location as not only did they have no cars available on site after I book but they do not allow same day pick up. I am completely disappointed in my experience overall and will not be using either service in the future.2 locations in Sapulpa
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2.0 Poor
Sep 2022
8.0 Very good
Jul 2017
Pros:
Easy to do and get to the location. Quick and professional.Cons:
24 hours needs to be 24 hours no matter the location or time zone.4.0 Mediocre
Dec 2021