Pros: The car was in good condition and the staff was very considerate and professional and the price was reasonable..
Cons: The location was a little difficult to get to but a friend dropped me off and the office staff gave me a ride after drop off.
Dec 3 2016
Great Experience. Professional Staff. Good Price.
Pros: Professional Staff. Good Price.
Dec 13 2016
Pros: Everything. Very help full safe.
Cons: Can't pick up 24hrs.
Apr 8 2017
A good experience
Pros: The office personnel were pleasant, the car was clean, and everything was satisfactory. There was some uncertainty about the amount of the bill, which had been prepaid
Cons: The clerk was newly hired and was thus not as efficient as she will be after she has more experience. She was pleasant and followed her suervisor's directions. It was not a bad experience.
May 9 2017
Pros: Price was right and location convenient.
Cons: Receiving a car with strong smoke smell was disappointing.
Patience is required during pick up on Friday afternoon as they are always busy.
Sep 27 2017
Pros: The car looked nice.
Cons: We never got to rent the car because there was an additional 100$ deposit that was never specified. We took a Lyft to the Hertz rental place and we were ready to pay for the car with the amount that was originally specified and at the last second the man told us that the amount for the rental would be 100$ over what we originally agreed upon. Since we were out of state we were unable to transfer money over to the card we had previously sent aside to use for the rental car and we even tried using another card we had in my fiance's name that had our vacation funds on it however the man ran a credit check WITHOUT our permission. We were so flustered and in a foreign place that we left without a car and just a terrible headache.
Cons: The facility was cramped both inside and outside, and from the direction I approached, difficult to see as it was behind a much larger building and sign. I had to back up and maneuver to enter the very small driveway entrance. There was room to park the car once I entered, however. Not sure where to add that I felt the dropoff fee was excessive -- thus the lower rating on value for money.
Aug 10 2016
Pros: Convenient location. Location was closed so just quickly dropped off the car, didn't interact with anyone so I don't have much to say or judge.
Pros: The guys there were great. Fantastic experience.
Mar 6 2017
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.