Pros: We got our car earlier than expected as we arrived before our scheduled reservation. The employees were very efficient and friendly without being overly pushy on the upsell.
Cons: There was a CD left in the player from the previous renter.
Feb 5 2017
Customer Service Sucks
Pros: Online ordering was easy.
Cons: Called the 1st time about my order. I didn't get any answers. I called a 2nd time and they cancelled my order without my consent. Customer service rep was hard to understand, her accent was too difficult to understand her English.
Mar 24 2017
Served my needs well
Pros: Convenient location. Just needed a small car for a few days and the Hyundai Accent was a good vehicle.
Cons: Only one employee there when I returned the car so I had to wait about 20 minutes for him to finish with another customer.
Jun 21 2017
Pros: Friendly service at PU and convenient drop off
Cons: Car smelled like cigarette smoke also they gave me the compact when I paid for the midsize, but I could tell it was all they had
Jul 22 2017
Will Defintelty use Kayak and Hertz again
Pros: Very happy with the car we rented and the price we paid.
Cons: The interior of the car could have been a little cleaner when we picked it up.