Pros: I was nervous and a bit scared about renting a car for a first time, and Larry was very even toned with my Q 's
Cons: Emphasis places on 'taking the $from my credit ,card for my i, insurance deductable, even if i,was hit by someone else,'
& the lack of attention given to showing me instrument control inside car,
Sep 19 2016
Best experience with any rental car(truck) agency
Pros: Great associates,
2nd easiest to get to.
Cons: No step to get into the biggest, baddest, and coolest truck I've ever driven(although that was half the fun during the weekend for my 5 & 1/2 year old).
Sep 25 2016
Nov 28 2016
Pros: Got a great deal for the money, and a free upgrade
Cons: I called after I made the booking, and they said that they don't necessarily have to honor the booking
Dropoff wasn't obvious
Mar 25 2017
Great customer service
Pros: The young man at the Shoreline WA location was very kind and professional. I paid $75 extra to drop off the car at the airport car rental location. The woman who 'checked in' the car was so very nice and was really helpful with ensuring I had a cart to carry my luggage.
Apr 9 2017
Pros: I liked booking through Kayak. Very easy.
Cons: The agent charged me for insurance coverage I didn't want or need without telling me or offering me a chance to decline. As a result, I was charged more than promised.
May 4 2017
Friendly staff - Smooth ride
Pros: Cleanliness of car, friendliness and service mindset of customer rep
May 18 2017
Pros: Great customer service and great deal.
Sep 9 2016
Pros: Mgr Julie was very professional and generous, gave me a free upgrade, love you for that
Sep 26 2016
Any detail of rental car fee
Pros: I have not received any detail of rental car fee. When I booked on the Internet, it was only 96$ for two days. I picked up the car and the fee was 114$. But my credit car showed that the fee was 154$. So I need the detail of fee. Thank you.
Pros: Great new car, quick drop off, straightforward and hassle free. They charged me the amount quoted online exactly, to the penny.
Cons: The pickup location was hard to find. It was in the back of a building that used to house the Hertz office in the front, which meant that when I got there it looked like the Hertz office was abandoned and no longer there. It took a while to figure out that it had moved to the back; there were no signs or anything.
Apr 5 2016
Agent was very helpful.
Pros: The speed of the transaction.....easy pickup and drop-off
May 1 2016
Pros: everything else was perfect, car ran great, and got us to our 3500 mile destination safely.
Cons: the website does not have accurate rental store availability times, and there was a bit of confusion on the date of pick up.
May 29 2016
Cons: They didn't have Inventory at the specific rental site. They tried to send me to a different site despite double the price. During this whole time, their website was still showing availability at the advertised lower price. Attempts to resolve the issue thorough speaking to a manager were met with unreturned phone calls.
Sep 11 2016
Pros: Staff was polite and accommodating
Cons: No after hour drop off.
Location is not very convenient to reach with public transportation
Prepaid reservation ended up costing $30, 22% extra
Sep 28 2016
the office was closed at the time the rental was p
Cons: rental was not honored. also there is no customer support at kayak. no way to fix the issue. really screwed me.
Oct 6 2016
Pros: Great car, good price
Cons: Hertz does funny things to your account when you return the car.
Oct 15 2016
Didn't rent - horrible service
Cons: Rude service. Went to Enterprise up the street instead, who were more than willing to accommodate us when we needed - not when they felt like it.
Feb 9 2017
Pros: Ability to drop off anywhere.
Cons: Needed to extend for a day due to bad weather and they took advantage by over charging the extra day.
Mar 6 2017
Pros: I was not informed pets were not allowed, despite having my dog present. Hertz charged me over $300 extra dollars despite bringing my rental in a day early.
I will NEVER use this company again in my life.