Shoreline Car Rentals

Cons: The pickup location was hard to find. It was in the back of a building that used to house the Hertz office in the front, which meant that when I got there it looked like the Hertz office was abandoned and no longer there. It took a while to figure out that it had moved to the back; there were no signs or anything.

Cons: the website does not have accurate rental store availability times, and there was a bit of confusion on the date of pick up.

Cons: They didn't have Inventory at the specific rental site. They tried to send me to a different site despite double the price. During this whole time, their website was still showing availability at the advertised lower price. Attempts to resolve the issue thorough speaking to a manager were met with unreturned phone calls.

Cons: No after hour drop off. Location is not very convenient to reach with public transportation Prepaid reservation ended up costing $30, 22% extra

Cons: Resv# G89344959E1 Thursday May 19 approx 12:45 PM We reserved a one week rental to be picked up at the Seattle airport. When we got to the desk we were told it was not at this location....it was downtown. We asked if it could be changed to this location. The young man at the desk went through a whole routine with our drivers licenses and credit cards. He said they had to be the same as the original reservation. When we asked if the rate would be the same he said no. When we asked how much it would be he said he wouldn't know until later. He kept asking for information from us but not answering any of our questions. Said he had to wait for the computer to tell him. We finally asked to speak to his manager he said no one was available and it wouldn't make a difference. We finally walked away after spending at least 30 min and still not knowing what it would cost. We walked to the National counter next door, spoke to a very helpful representative who got us an upgraded car at a great price within minutes....and without a reservation!

Cons: Car was dirty.Hard sale for upgrade.Promice quote 288.30. Charge 541.Thank you American Express for fighting.

Cons: We were informed that we had to pay an extra $14/day for a second driver. This was despite the fact that we are Auto Association members and belong to the Gold Club. This should NOT have been the case. An extra driver should have been free. In many states it is now illegal to charge for a second driver due to the safety issues. We were very disappointed with Hertz's service in regards to this.

Cons: Emphasis places on 'taking the $from my credit ,card for my i, insurance deductable, even if i,was hit by someone else,' & the lack of attention given to showing me instrument control inside car,

Cons: No step to get into the biggest, baddest, and coolest truck I've ever driven(although that was half the fun during the weekend for my 5 & 1/2 year old).