Pros: Great new car, quick drop off, straightforward and hassle free. They charged me the amount quoted online exactly, to the penny.
Cons: The pickup location was hard to find. It was in the back of a building that used to house the Hertz office in the front, which meant that when I got there it looked like the Hertz office was abandoned and no longer there. It took a while to figure out that it had moved to the back; there were no signs or anything.
Jun 9 2017
Why do you reserve a car if there is no car?
Cons: There was no car for us even though we reserved one!
Apr 5 2016
Agent was very helpful.
Pros: The speed of the transaction.....easy pickup and drop-off
May 1 2016
Pros: everything else was perfect, car ran great, and got us to our 3500 mile destination safely.
Cons: the website does not have accurate rental store availability times, and there was a bit of confusion on the date of pick up.
May 29 2016
Cons: They didn't have Inventory at the specific rental site. They tried to send me to a different site despite double the price. During this whole time, their website was still showing availability at the advertised lower price. Attempts to resolve the issue thorough speaking to a manager were met with unreturned phone calls.
Sep 11 2016
Pros: Staff was polite and accommodating
Cons: No after hour drop off.
Location is not very convenient to reach with public transportation
Prepaid reservation ended up costing $30, 22% extra
Sep 28 2016
the office was closed at the time the rental was p
Cons: rental was not honored. also there is no customer support at kayak. no way to fix the issue. really screwed me.
Oct 6 2016
Pros: Great car, good price
Cons: Hertz does funny things to your account when you return the car.
Oct 15 2016
Didn't rent - horrible service
Cons: Rude service. Went to Enterprise up the street instead, who were more than willing to accommodate us when we needed - not when they felt like it.
Feb 9 2017
Pros: Ability to drop off anywhere.
Cons: Needed to extend for a day due to bad weather and they took advantage by over charging the extra day.
Pros: I was nervous and a bit scared about renting a car for a first time, and Larry was very even toned with my Q 's
Cons: Emphasis places on 'taking the $from my credit ,card for my i, insurance deductable, even if i,was hit by someone else,'
& the lack of attention given to showing me instrument control inside car,
Sep 19 2016
Best experience with any rental car(truck) agency
Pros: Great associates,
2nd easiest to get to.
Cons: No step to get into the biggest, baddest, and coolest truck I've ever driven(although that was half the fun during the weekend for my 5 & 1/2 year old).
Sep 25 2016
Nov 28 2016
Pros: Got a great deal for the money, and a free upgrade
Cons: I called after I made the booking, and they said that they don't necessarily have to honor the booking
Dropoff wasn't obvious
Mar 25 2017
Great customer service
Pros: The young man at the Shoreline WA location was very kind and professional. I paid $75 extra to drop off the car at the airport car rental location. The woman who 'checked in' the car was so very nice and was really helpful with ensuring I had a cart to carry my luggage.
Apr 9 2017
Pros: I liked booking through Kayak. Very easy.
Cons: The agent charged me for insurance coverage I didn't want or need without telling me or offering me a chance to decline. As a result, I was charged more than promised.
May 4 2017
Friendly staff - Smooth ride
Pros: Cleanliness of car, friendliness and service mindset of customer rep
May 18 2017
Pros: Great customer service and great deal.
Sep 9 2016
Pros: Mgr Julie was very professional and generous, gave me a free upgrade, love you for that
Sep 26 2016
Any detail of rental car fee
Pros: I have not received any detail of rental car fee. When I booked on the Internet, it was only 96$ for two days. I picked up the car and the fee was 114$. But my credit car showed that the fee was 154$. So I need the detail of fee. Thank you.
Pros: Pickup and drop-off went smoothly. I appreciate the lady @ Shoreline, Seattle (can't remember her name) attending to the pickup staying beyond closing time to complete the pickup before the weekend.
The condition of the car was very good and it served me well during the time I used it.
Cons: The fuel service charge for not returning a full-tank at drop-off is too high. Renters returning from downtown or who are lost and rushing to to the airport to catch their flight would usually default on the full-tank agreement. Avis could be more forgiving in this area and be more attractive to customers. I also hope Avis is more forgiving on minor damages to the car incurred during the course of the rental.