Pros: Great new car, quick drop off, straightforward and hassle free. They charged me the amount quoted online exactly, to the penny.
Cons: The pickup location was hard to find. It was in the back of a building that used to house the Hertz office in the front, which meant that when I got there it looked like the Hertz office was abandoned and no longer there. It took a while to figure out that it had moved to the back; there were no signs or anything.
Apr 5 2016
Agent was very helpful.
Pros: The speed of the transaction.....easy pickup and drop-off
May 1 2016
Pros: everything else was perfect, car ran great, and got us to our 3500 mile destination safely.
Cons: the website does not have accurate rental store availability times, and there was a bit of confusion on the date of pick up.
May 29 2016
Cons: They didn't have Inventory at the specific rental site. They tried to send me to a different site despite double the price. During this whole time, their website was still showing availability at the advertised lower price. Attempts to resolve the issue thorough speaking to a manager were met with unreturned phone calls.
Sep 11 2016
Pros: Staff was polite and accommodating
Cons: No after hour drop off.
Location is not very convenient to reach with public transportation
Prepaid reservation ended up costing $30, 22% extra
Sep 28 2016
the office was closed at the time the rental was p
Cons: rental was not honored. also there is no customer support at kayak. no way to fix the issue. really screwed me.
Oct 6 2016
Pros: Great car, good price
Cons: Hertz does funny things to your account when you return the car.
Oct 15 2016
Didn't rent - horrible service
Cons: Rude service. Went to Enterprise up the street instead, who were more than willing to accommodate us when we needed - not when they felt like it.
Jul 7 2016
Pros: Nice and Clean
Jun 1 2016
Hertz rental disaster.
Cons: Resv# G89344959E1
Thursday May 19 approx 12:45 PM
We reserved a one week rental to be picked up at the Seattle airport. When we got to the desk we were told it was not at this location....it was downtown. We asked if it could be changed to this location. The young man at the desk went through a whole routine with our drivers licenses and credit cards. He said they had to be the same as the original reservation. When we asked if the rate would be the same he said no. When we asked how much it would be he said he wouldn't know until later. He kept asking for information from us but not answering any of our questions. Said he had to wait for the computer to tell him. We finally asked to speak to his manager he said no one was available and it wouldn't make a difference. We finally walked away after spending at least 30 min and still not knowing what it would cost.
We walked to the National counter next door, spoke to a very helpful representative who got us an upgraded car at a great price within minutes....and without a reservation!
Pros: I was nervous and a bit scared about renting a car for a first time, and Larry was very even toned with my Q 's
Cons: Emphasis places on 'taking the $from my credit ,card for my i, insurance deductable, even if i,was hit by someone else,'
& the lack of attention given to showing me instrument control inside car,
Sep 19 2016
Best experience with any rental car(truck) agency
Pros: Great associates,
2nd easiest to get to.
Cons: No step to get into the biggest, baddest, and coolest truck I've ever driven(although that was half the fun during the weekend for my 5 & 1/2 year old).
Sep 25 2016
Nov 28 2016
Pros: Got a great deal for the money, and a free upgrade
Cons: I called after I made the booking, and they said that they don't necessarily have to honor the booking
Dropoff wasn't obvious
Sep 9 2016
Pros: Mgr Julie was very professional and generous, gave me a free upgrade, love you for that
Sep 26 2016
Any detail of rental car fee
Pros: I have not received any detail of rental car fee. When I booked on the Internet, it was only 96$ for two days. I picked up the car and the fee was 114$. But my credit car showed that the fee was 154$. So I need the detail of fee. Thank you.
Sep 28 2016
Picking up away from the airport to save money
Pros: We chose to take a half hour uber ride to pick up our car in order to save some money. Here is what I learned: At a more remote site, despite being promised a small four-door car, all they had were pick- up trucks and a fiat. There would have been many more choices at the airport. We started with the fiat and had to go back and swap the next day because the storage area in a fiat will accommodate a toothbrush and not much more. They tried to charge me for an upgrade, but backed down very easily without me getting angry, and we drove a very comfortable minivan for the duration of our trip.
Oct 25 2016
Pros: Adam and Julie were very professional and courteous!
Cons: all good, no complaints
Oct 29 2016
Pros: Fast pickup and great service
Nov 14 2016
Brand new Cadillac! What's not to love?!
Pros: The car was awesome!
Returning it was simple.
Cons: The car I reserved wasn't available. I hear this is a typical...
So for $200+ we got a car that day instead of returning another day.