Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
Oct 7 2016
Pros: Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experience
Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy.
I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.
Oct 12 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.
Oct 12 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
Oct 29 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
Nov 3 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
Nov 3 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
Nov 9 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow.
Drop off had an extra step having to take ticket to the counter inside.
Nov 10 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online.
That's s loss of my business.
Nov 11 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo
Jul 18 2016
Pros: Clean, reliable and easy check in/out
Aug 29 2016
Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.
Sep 5 2016
Pros: Fast, clean, good car
Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.
Sep 8 2016
Great value, nice vehicles, standard push to upsel
Pros: Believe it or not, I'm over 40, and I still give in to my mom on trips and rent SUV's. She's a big saftey nut after a semi couldn't stop and nailed the back of her Tahoe. Anyway, I managed to get a large, moderately appointed Ford, for about the price of an economy car.
Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...
Oct 5 2016
Pros: The Alamo car was good and very clean. Of course we were encouraged to upgrade the car upon checking-in, which we did.... The service was very friendly.
Cons: The fact that Alamo was not aware that we took out an insurance via the Kayak booking. So we insured the car again, at Alamo. I realize this is our responsibility - yet you would expect them to have a note not to offer us insurance. Alamo was so courteous to credit the insurance after we discovered that - something they did not really have to do.
Oct 7 2016
Pros: The counter service was great upon pick up and drop off.
Cons: The dried vomit between the seats was an awful smell. Hard to believe someone at the company didn't pick up on it from the last customer before turning the car back over to someone else!
Oct 12 2016
Gave me a rental car with zero gas @ an airport 30
Pros: The car was nice
Cons: The airport representative was rude and ended up giving me a car on empty when the airport was 30 miles away from any gas station the night before a major hurricane was supposed to hit. I had to go to 7 different gas stations once I reached my destination on fumes! I couldn't find any gas stations at night so went to bed not knowing if I was going to be able to get gas the next day or break down trying. The next morning I woke up at 6am and luckily was able to get gas but WTF. Diane/ Dianna at the JAX Airport is a real piece of work and didn't even tell me the car had no gas in it. And at first she tried to put me in a minivan even though I reserved a small SUV. VERY UPSET.
Oct 17 2016
Good -- would rent again
Pros: Drop off at JAX airport is super easy. Pickup isn't bad either, though you don't get to walk around the car with the rep at time of rental.
Oct 24 2016
Pros: Went to the counter to pick up the car and they did not have available cars. Many people were waiting for their cars as well. I was told the wait would be an hour or so. Because I had an appointment, I could not wait so I did not get the car.
Pros: Friendly staff, comfort of vehicle was great. Paid online so no $ to deal with at pickup. Allowed us to return vehicle to location 3 miles from our home.Didn't buy extra insurance, 20 miles from home, rock from road cracked windshield. Charged us $150 for windshield replacement(could have been much worse).
Cons: Pickup location was less than ideal ,no computer, had to hand write contract. Hertz has location 3 miles from our home, yet the rental was $100 less at our pickup location 25 miles away.