Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.
Cons: Some cars smell a lot like smoke or air freshener
Nov 28 2015
one way rental
Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.
Cons: Well, wish the car hadn't malfunctioned.
Feb 27 2016
Pros: It was easy and the associates were so nice!
Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.
Sep 25 2016
Pros: Choice of vehicles
Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.
Nov 2 2016
Pros: The type of the car.
The service and the employees.
Cons: Maybe the total price little bit.
Feb 19 2017
Pros: Efficient delivery & drop-off
Cons: Since pick up, the car had a tobacco smell. Somebody smoked inside & wasn´t cleaned afterwards !!!
Mar 6 2017
Pros: Showed an SUV in pic for special. Got a micro car, embarrassed to drive.
Mar 19 2017
Pros: Pricing was great, and pick-up/drop-off were very quick and easy. Good selection of available vehicles, too.
Cons: The insurance pricing was high, so I didn't purchase. It's a roll of the dice without it, but it worked out this time.
Mar 21 2017
Update your descriptions
Cons: The description and picture did not match what I was given.
Apr 10 2017
Pros: The car was clean, and met our needs.
Cons: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.