Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
Mar 29 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
May 5 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
Feb 8 2017
Pros: Easy drop off!
Cons: Surprised that extra driver had extra cost
Oct 22 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient
Nov 5 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
Dec 17 2015
Cons: off site
LONG WAY off site
car smelled like smoke
Dec 30 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
Feb 29 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
Mar 26 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
Pros: Smokey brand new chevy tahoe... made me want to puke. Smokers choke yourselves.
May 16 2017
Cons: Got to Cleveland to return and unfortunately forgot to gas the car. Expected a fee but Avis charged us 9.99 a gallon and they only had one agent working the counter so my husband had to wait forever to be robbed and treated rudely. Whole process of return took one and a half hours. Will never use Avis again.
May 24 2017
Good car. A bit of a wait.
Pros: Excellent car/condition
Cons: Long line at pickup location. One attendant on duty. Took over 20 minutes to get the car despite reserving it online, and it was after midnight when we got there. Would have liked a quicker pickup.
Jun 29 2017
Wrong car, wrong parking spot
Cons: Pickup was difficult, car was parked in a budget parking spot, not avis. I was told the car was a Yaris and it was an IA.
Jul 3 2017
Did not get to this location
Cons: Jfk ran out of cars. Didn't use this location
Jul 11 2017
Car smelled of smoke
Pros: Ease of reservation through Kayak.
Cons: The car smelled of disgusting cigarette smoke. Who smokes in rental cars? I should have been told of this in advance.
Jul 22 2017
No full sized cars!
Pros: We reserved an Impala ended up having to drive a Smaller Hyundai Sonata
Cons: I'm a big man and wasn't too happy about having to settle for a Sonata!
Oct 23 2017
Pros: Nice car for the money, but...
Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.