Cons: Poor courtesy (no smile etc.)
Car was smaller than anticipated: we booked a car for 5 adults and I would say we received a car for 4 adults or 2 adults+3 children at best.
No GPS available for rent.
Jan 10 2016
Pros: no cars, horrible service
Cons: no cars, horrible service
Jan 25 2016
Alright until the return
Pros: Comfortable car
Cons: Despite having topped off the tank before returning the vehicle we were charged for an additional 13 liters of petrol. I'm not entirely sure how driving 190 KM in a Chevy Aveo we could have used 38 liters of gas...In the future I am avoiding this company.
Feb 1 2016
Good car, good price but terrible service
Pros: The car was new and worked well. And the price was very fair.
Cons: The service was terrible at the Cape Town office. When I arrived to pick up the car, there was a line going out the door from the rental office because they did not have any cars at that location. They told me to pay and wait, which I did. After 5 hours of waiting, they tried to give me a worse car than I had paid for. The only way to get the actual car for which I had paid was to come back the next morning, which I unhappily did.
Feb 9 2016
Cons: Kayak allowed me to reserve a car at 7am. However, when I arrived at the pick-up location, they said the car wouldn't be ready until 9 or 9:30. The agent was pretty rude and said my only options were to wait or take a cab to the airport and pick it up there.
Pros: Picked up downtown and dropped off at airport
Cons: Had to go into my home e-mail to print off confirmation as they said LDW insurance was mandatory and they wanted proof i had a contract without taking the insurance.
No final paperwork was provided at the airport and I will have to check my credit card receipts to confirm the deposit was refunded.
Jan 13 2016
Bad pickup - everything else was good
Pros: The Value for money (for the car itself) was great.
Dropoff was also very fast
Cons: At the pickup time the car was not available. 5 other consumers also waiting for their cars. Our car arrived after 1,5 hours waiting.
Thats very poor!!!
Nov 25 2015
Pros: The car was as expected. Can't complain because it was so cheap!
Cons: Inconvenient drop off time. The office closes by 3pm on the weekends.
Jan 14 2016
Cons: I got an unknown charge on my credit card without any explanation.
Cons: I have car rental insurance provided by my credit card provider, yet if you do not buy the Hertz insurance, they put a hold on your cc of 50% value for the car! Never heard of such a (crazy) thing... So even if they're the 'cheapest' provider online, once you get there you will have to pay a lot more. I wish I had known that so I could have gone elsewhere.
May 6 2016
Pros: Service + Product + Support
Aug 10 2016
Pros: Excellent service from the front desk staff, as always.
Cons: The car was not spotless inside. That is the minimum that one would expect from Hertz.