Pros: I requested a small compact car to save on gas for our long trip. When I arrived I was told my only option was a suv. The man checking us in was rude and became frustrated while going through the paperwork. He did not inspect the car with me for dents and dings. He said he already did that. The car was in need of a vacuum and wash! There was no drop off box in Santa Clarita. I had to come back several times to drop off the key. The employee showed up over 30 minutes late to open the store. There were 3 other customers also waiting and frustrated.