Pros: Çar was clean. Checkout was fairly quick and easy.
Cons: Bought insurance thru Kayak but then again thru enterprise because desk clerk suggested it might not be enough. Feel a little deceived.
Jul 18 2017
Full Size SUV - GMC Yukon
Pros: Space, 20 MPG, fold down 3rd row seats, and legroom.
Cons: Visibility around vehicle, seats do not contour to body, poor radio reception, and no satellite radio.
Jul 31 2017
Cons: We reserved a minivan to transport 7 people, 3 of them in car seats, from Lacrosse to Minneapolis for a family wedding. When we went to pick it up they did not have a van. Gave us an explorer with 7 seats but no room for anything else. Had to have two people and most bags get a ride with someone else. Enterprise said we could switch out the vehicle in Minneapolis. I spent and hour on the phone trying to work that out. They would not bring us the vehicle so we had to drive 40 minutes to the airport and wait 45 minutes to get that switch done and then 40 minutes back.
Pros: Hertz had a very reasonable rental to use around town for a week. Service desk was very informative about the vehicle. The inspection of the vehicle before leaving is key.
Mar 17 2017
They gave me an American car
Pros: It was a Ford Fusion
Apr 9 2017
Pros: The service desk lady was nice enough. The price was cheaper than Enterprise.
Cons: I picked up my vehicle late at night. It was dark and it had been a long day for the service desk lady who admitted she hadn't inspected the car yet. She walked me out to the vehicle, there was no vehicle inspection performed. The Jeep Compass came with dents, cracked bumper corners, a broken fog lamp, missing panels from the bottom of doors, and an annoying change oil light. These were previously known as evidenced by the white X's around the damage. Throughout my 11-day trip I felt like the muffler must have had a hole in it because at 50 mph I felt I was driving a motorboat. Too loud!
May 23 2017
poor drop off
Pros: clean comfortable car, reasonable rates
Cons: drop off area was not marked, it was pouring rain uncovered and no place to drop car. No staff on Saturdays where all other rental booths were manned.