Cons: Not the car I want, forced to take it by giving me the option to wait for another 30 min for my type of car.
May 1 2017
Car windshield was dirty and cruise control did not work
Pros: Size ride and fuel efficiency were good enough for two people.
Cons: Windshield was dirty inside and out naking it very hard to drive into the sun. The cruise control did not work in either cruise or maximum applications.
Jun 8 2017
Pros: See above
Cons: See Above
Jun 8 2017
Pros: Good car - good price
Cons: Counter person "Mr. Said" was dishonest with me and deceptive. He tried to substitute a large car for the small car that I had reserved. Small car was reserved for 300+ Euros. Large car he substituted was for 900+ Euros. He explained to me that the 900 was just for insurance purposes. When I went out to get the car and saw a very large car I returned to counter and demanded the small car. Mr. Said hustled to find me a small car. Now the Tarrif read 300+. That is thievery. Never will I go Budget/AVIS
Sep 30 2017
Two-week rental in France
Pros: I signed up for a compact car, but when picking it up at the counter the Budget person upgraded me to a late model Ford Escape (small SUV) at no extra cost. It was a mixed blessing...great on the highways and in the countryside, a challenge to maneuver in the narrow streets and alley ways of the congested cities and towns. It came with built-in navigation which was accurate most of the time (got us lost a few times but we still had our phone GPS to keep it honest). That's the problem with car navigation...it doesn't get updated like your phone apps do. Overall the car was clean, modern, well maintained, had the gps, and I was grateful for the upgrade.
Cons: When we tried to turn in the car at Charles de Gaulle airport, the office was closed at the return site in the parking garage. So, we had to find and park the car in a Budget spot in the garage and then find the counter in the terminal to turn in the key. The person at the counter just asked if everything was okay and took the key, so there was no official sign-off paperwork or inspection of the car itself. So now I'm waiting to see if any mysterious charges appear on my credit card involving alleged "damage" to the car, as I've heard happens occasionally with foreign rentals. Time will tell.
Dec 26 2017
Kayak and Budget do not honor reservation. It's a SCAM
Cons: The rental was paid up front for an OPEL Vivaro or similar vehicle. Arriving in Paris I found from Budget that I coulld only rent an Opel Vivaro or similar vehicle for 600 more euros. For the payment I made, I received a Ford XMAX which is significantly smaller than the Opel Vivaro. Be careful when booking and paying a reservation with Kayak, it is better to book directly with budget or a different rental company.
Pros: The overall experience was great. From the pick up to the drop off inclusive of the car itself. The staff was very friendly, professional and helpful.
Cons: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers
Nov 1 2016
Good service and car, drop off needs work
Pros: They gave us a good car and a good deal.
Cons: CDG airport drop off location was confusing and there was nobody there to help.
Dec 14 2016
Pros: Quick car delivery
Exactly the car that I wanted
Cons: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...
Sep 27 2016
Pros: Picking up the car in Germany was a very easy, straightforward experience.
Cons: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.
Cons: Three charges appeared on my card. In addition I was sent a €300+ bill for damages that Indid not cause and that don't even appear to be damages. Moreover, the registration process was very disorganied and time consuming. Overall, this has been the worst car rental experience of my life.