10.0
Confusing drop off, no one at deskReviewed Sep 21 2023
review from![kayak]()
2.0
When i booked the car the age limit for the car was 25+ , when we arrived and we were extremely tired from the flight , they’ve said “sorry the age limit for this car is 28” , i showed them the reservation that says the age limit is 25+ , but they didn’t give us the car anyway, and then later they gave us another car that is good for my brother’s age (he is 27) , but the price was EXTREMELY HIGH , and we had no choice because everything is closed. Any ways this is my first and LAST time to book from this site and hertz company.Reviewed Sep 12 2023
review from![kayak]()
4.0
Car did not match reservation - had to pay more for the car we received (hidden free). Upon return, had to pay additional hidden fees to have car cleared.. Expenses are one thing, but please have them expressed up front.Reviewed Sep 12 2023
review from![kayak]()
6.0
Very slow process in picking car up. Our agent was very helpful but it didn't look as though the other two agents were doing much of anything. Return was very hard to find - have to go inside to return the keys (at least in the Term 2 A-B-C-D lot) - and, again, very slow. But at least there were no unexpected chargesReviewed Aug 25 2023
review from![kayak]()
2.0
We rented a car with Hertz from Paris CDG. Firstly they gave us an electric car when we had reserved a non-electric. No way to change it on site. I tried to reach customer service but they told me I had to call Paris CDG directly. Problem is that they do not ever pick up the phone. I had to drive back to the agency to sort it out. Afterwards I had to change my drop-off location. Again - impossible to do this over the phone. I had to once again call the CDG agency who never picks up the phone. Yet again I had to drive to the CDG agency a 2nd time! 0/10 on customer service. Hertz never again.Reviewed Aug 1 2023
review from![kayak]()
10.0
Great! I always dread international car rentals, but this couldn't have gone any smoother! The counter staff and drop off attendant were professional and pleasant.Reviewed Jun 24 2023
review from![kayak]()
10.0
Map and photos to aid car return at DeGaulle Airport in Paris was very helpful. Could have used a similar aid to help guide getting out of the airport when I girst arrived and picked up the car.Reviewed Nov 13 2022
review from![kayak]()
2.0
Was charged extra 70 euro in the end for no explainable reasonReviewed Oct 24 2022
review from![kayak]()
2.0
BEWARE! We used Kayak to reserve a mini car, a SmartCar or similar. When we arrived in France, we had been assigned a mini - an ELECTRIC one. I have no issue with this in theory, but the car had only a 150 km range per charge, and charging would give us 15-20 km per hour of charging! This would never work for our purposes, and there were no charging stations at most of our hotels/gites. The staff could not seem to understand that this wouldn´t work for us, and then charged us four times the original cost to rent a diesel car, because they only had SUVs available. We had no choice, as we needed to get on the road, but when I checked my original rental paperwork, there was nothing to indicate that we would have limited mileage or an electric car. I would never book a rental car through kayak again, and I expect Hertz to compromise on the price of the car if I cannot drive it more than 150 km per day.Reviewed Oct 12 2022
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2.0
drop off worst experience ever ober 20 years renting cars across all europe. Still have to claimReviewed Sep 29 2022
review from![kayak]()
4.0
In general, everything was great for this one month car rental. Clean, easy, loved the car. However, I had two times where I needed to reach Hertz and was either unable to do so or when I reached them they were profoundly unhelpful. If you have any emergencies or even just questions, do not expect excellent customer service - it appears you are on your own.Reviewed Sep 1 2022
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2.0
Billing was the issueReviewed Aug 2 2022
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