10.0
Avis customer service at the airport was top notchReviewed Jan 10 2023
review from![kayak]()
10.0
I was told the rental car was a standard 6 speed transmission. I agreed to this. I had been many year (50) since I drove this type of transmission. It took some time to get used to it but I managed. looked the drop off process at the Munich airport but I havn"t yet seen the final bill. I did see an unexpected charge for $160 that I wasn't expecting. I fill the tank at the airport so the car actualy had more gas when i returned it than when i picked it up. I did get a parking ticket and am expecting to pay that, but i would have guessed it would take longer to show up.Reviewed Sep 27 2022
review from![kayak]()
10.0
We really loved the car they gave us, comfortable and very easy to drive. Also, the technological features helped a lot to move around on places we didn't know. Overall, a wonderful experienceReviewed Sep 17 2022
review from![kayak]()
8.0
Return was very easy and fast. Did it right in parking lot where I returned car Had to wait in line over half an hour to pickup carReviewed Sep 10 2022
review from![kayak]()
3.6
Cons:AVIS & & KAYAK have no communication! NEVER RECCOMEND KAYAK FOR RENTAL CAR! TERRIBLE EXPERIENCE! !!!!!!!!Reviewed Jun 15 2019
review from![kayak]()
3.6
Cons:When as asking for a SIMPLE EXTENSION. (AFTER telling where Avis call center where i was!) He sent me 2 hours from my location! Lucky for me i checked & found a Avis location 51minutes away from my location!?? Because was rental car was via "Kayak" no Avis location nor call center would help me! TReviewed Jun 15 2019
review from![kayak]()
4.0
Be ready to wait to get your car at CDG/ParisPros:The car itself was newer (20,000 miles) and met our transportation needs.Cons:Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.Reviewed Jul 26 2017
review from![kayak]()
4.4
Very Bad ServicePros:NothingCons:My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.Reviewed Jul 23 2017
review from![kayak]()
10.0
Super easy to drop off your car!Pros:Friendly staff, all of whom spoke English. Drop off at CDG was exceedingly easy, easier than at most US airports for sure. The international terminal is literally 10 steps away when you're done. Overall a great experience.Cons:This has nothing to do with Avis, but the signage to get to the rental return for Terminal 2E can be rather hard to follow. Be sure to go to the return area for you terminal-there are 2 drop off locations!Reviewed Apr 11 2017
review from![kayak]()
10.0
Pros:The gentleman at the counter was the best I've ever had and I've rented hundreds of vehicles.Reviewed Nov 2 2016
review from![kayak]()
2.0
Damage claims were trumped upCons:They switched cars promising a FIAT and giving me an underpowered Citroen. When I dropped it off they noted four points of scratched paint that I did not incur....and didn't even notice upon pick up. I just feel as though Avis has used and abused me.Reviewed Aug 30 2016
review from![kayak]()
6.8
Cons:Pick up timeReviewed Jul 12 2016
review from![kayak]()